Technical Support Engineer International Voice

Quess IT Solutions; Bengaluru; On-site; INR 468,000 - 572,000; Full time

Benefits offered by this job

Two-way cab facility

Night shift allowances

International support environment

Job summary

Quess IT Solutions Bengaluru seeks a Technical Support Engineer to join our international support team. You will provide technical assistance, troubleshoot hardware and software issues, and resolve customer queries through voice support.

The role requires 1+ year of experience, ability to work night shifts for international customers, and a quick joining. CTC up to 5.2 LPA with cab facility and prompt onboarding.

Qualifications

• Minimum 1+ year of experience in Technical Support / IT Support / Helpdesk / Voice Support.
• Good knowledge of PCs, laptops and printers.
• Strong troubleshooting and problem-solving skills.
• Good communication skills, especially in English.
• Night shifts for international support.
• Immediate joiners preferred.

Responsibilities

• Provide technical support to international customers through voice calls.
• Troubleshoot PCs, laptops, printers, hardware and software-related issues.
• Diagnose and resolve basic technical and connectivity problems.
• Handle customer queries professionally and ensure timely resolution.
• Log and update support tickets with accurate troubleshooting details.
• Follow defined SLA, quality and customer-service standards.
• Escalate complex technical issues to the appropriate team.
• Maintain a positive customer experience throughout the interaction.
• Basic knowledge of social media platforms and online troubleshooting is preferred.

Skills

Experience

Troubleshooting

English communication

Night shift

Customer handling

Job description

Technical Support Engineer

Location: Bengaluru Brookefield / Electronic City (based on project requirements)
Experience: 1+ Year
CTC: Up to 5.2 LPA, based on previous CTC and relevant experience
Shift: Night Shift / International Voice Support
Joining: Immediate Joiners Preferred
Transport: Two-way Cab Facility Available

Job Description

We are looking for a skilled and customer-focused Technical Support Engineer to join our international technical support team. The candidate will be responsible for providing technical assistance, troubleshooting hardware and software issues, and resolving customer queries through voice support.

Key Responsibilities

• Provide technical support to international customers through voice calls.
• Troubleshoot PCs, laptops, printers, hardware and software-related issues.
• Diagnose and resolve basic technical and connectivity problems.
• Handle customer queries professionally and ensure timely resolution.
• Log and update support tickets with accurate troubleshooting details.
• Follow defined SLA, quality and customer-service standards.
• Escalate complex technical issues to the appropriate team.
• Maintain a positive customer experience throughout the interaction.
• Basic knowledge of social media platforms and online troubleshooting is preferred.

Required Skills

• Minimum 1+ year of experience in Technical Support / IT Support / Helpdesk / Voice Support.
• Good knowledge of PCs, laptops and printers.
• Strong troubleshooting and problem-solving skills.
• Good communication skills, especially in English.
• Comfortable working in night shifts and supporting international customers.
• Good customer-handling and interpersonal skills.
• Immediate joiners are preferred.

Benefits

• CTC up to 5.2 LPA, depending on experience and previous CTC.
• Additional night/shift allowances as applicable.
• Two-way cab facility.
• Opportunity to work in an international technical support environment.