Technical Support Professional

Bytes Software Solutions; Lucknow; Presencial; INR 250.000 - 420.000; Jornada completa

Descripción de la vacante

Bytes Software Solutions in Lucknow, India is seeking a Customer Support/Technical Support professional to provide frontline assistance to customers via phone, email, or chat. You will troubleshoot complex issues, collaborate with internal teams to implement solutions, and maintain up-to-date knowledge of products and services.

You will also create and maintain technical documentation, user manuals, and participate in ongoing training to enhance your technical skills.

Responsabilidades

• Provide technical assistance and support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain comprehensive knowledge of products and services.
• Create and maintain technical documentation and user manuals.
• Participate in training and development programs to enhance skills and knowledge.

Descripción del empleo

• Provide technical assistance and support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain comprehensive knowledge of products and services.
• Create and maintain technical documentation and user manuals.
• Participate in training and development programs to enhance skills and knowledge.