Sr.Technical Support Engineer

SISL Infotech Pvt. Ltd.; New Delhi; On-site; INR 300,000 - 600,000; Full time

Job summary

SISL Infotech Pvt. Ltd. in Delhi is seeking a technical support specialist to troubleshoot complex issues and provide timely assistance to customers via phone, email, or chat. You will collaborate with internal teams to implement effective solutions, maintain knowledge bases, and create user manuals.

The role includes contributing to documentation, participating in ongoing training, and continuously improving technical skills to support a wide range of products and services.

Responsibilities

• Troubleshoot and resolve complex technical issues efficiently.
• Provide timely and effective technical support to customers via phone, email, or chat.
• Collaborate with internal teams to identify and implement solutions for technical problems.
• Develop and maintain comprehensive knowledge of our products and services.
• Create and maintain technical documentation and user manuals.
• Participate in training and development programs to enhance technical skills.

Job description

• Troubleshoot and resolve complex technical issues efficiently.
• Provide timely and effective technical support to customers via phone, email, or chat.
• Collaborate with internal teams to identify and implement solutions for technical problems.
• Develop and maintain comprehensive knowledge of our products and services.
• Create and maintain technical documentation and user manuals.
• Participate in training and development programs to enhance technical skills.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.