Technical Support Executive

ZeroMoblt; Hyderabad; On-site; INR 250,000 - 350,000; Full time

Benefits offered by this job

Health insurance

Team events

Job summary

ZeroMoblt in Hyderabad, India is seeking a customer support specialist to resolve software and technical issues. You will assist users via calls, email, and chat, document and close tickets, and escalate complex problems as needed.

The role focuses on maintaining documentation and ensuring timely resolution, with exposure to modern IT support practices and a collaborative team environment.

Qualifications

• Basic knowledge of computer systems.
• Strong troubleshooting skills.
• Customer-focused approach.

Responsibilities

• Troubleshoot software and technical issues.
• Assist users through calls, email, and chat.
• Document and resolve support tickets.
• Escalate complex issues.
• Maintain technical documentation.
• Ensure timely issue resolution.

Skills

Basic computer knowledge

Troubleshooting

Customer focus

IT support certification

Job description

About

Technology should work seamlessly for everyone. Join us in helping customers resolve technical issues and deliver exceptional support experiences.

Key Responsibilities

• Troubleshoot software and technical issues.
• Assist users through calls, email, and chat.
• Document and resolve support tickets.
• Escalate complex issues.
• Maintain technical documentation.
• Ensure timely issue resolution.

Requirements

• Basic knowledge of computer systems.
• Strong troubleshooting skills.
• Customer-focused approach.
• This Role Is Not For You If…
• You dislike problem-solving.
• You get frustrated with customer issues.
• You prefer working alone.
• Why Join Us
• Exposure to modern technology.
• Learn from experienced engineers.

Nice to Have

• IT support certification.

What We Offer

• Health insurance
• Team events