Customer Support Professional

MBS India; Kolkata District; On-site; INR 240,000 - 320,000; Full time

Job summary

MBS India is seeking a customer support professional in Kolkata to provide exceptional service across multiple channels and resolve inquiries promptly. You will leverage product knowledge to give accurate information and work with internal teams to address complex issues.

Developing a deep understanding of company policies and procedures, you will identify opportunities to enhance customer satisfaction and loyalty, contributing to a seamless and positive customer experience.

Responsibilities

• Provide exceptional customer service and support through various channels.
• Respond to customer inquiries and resolve issues professionally and promptly.
• Utilize strong knowledge of products and services to provide accurate information.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and maintain a thorough understanding of company policies and procedures.
• Identify opportunities to improve customer satisfaction and loyalty.

Job description

• Provide exceptional customer service and support through various channels.
• Respond to customer inquiries and resolve issues professionally and promptly.
• Utilize strong knowledge of products and services to provide accurate information.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and maintain a thorough understanding of company policies and procedures.
• Identify opportunities to improve customer satisfaction and loyalty.