Technical Customer Support Executive

Talent Corner Hr Services; Mumbai; On-site; INR 200,000 - 400,000; Full time

Job summary

Talent Corner Hr Services in Mumbai is seeking a technical support associate to act as the first point of contact for software and kiosk hardware issues. You will troubleshoot basic problems using remote tools, consult documentation, and escalate more complex incidents to higher-level teams as needed.

You will log all interactions in the support ticketing system, communicate clear solutions to non-technical users, and ensure timely follow-ups to meet SLAs while keeping up-to-date on product

Qualifications

• Experience in technical customer support is preferred.
• Ability to communicate technical solutions to non-technical users.
• Familiarity with ticketing systems and remote diagnostics.

Responsibilities

• Serve as the initial point of contact for resolving client issues related to software and kiosk hardware.
• Troubleshoot and diagnose basic technical problems using remote tools and documentation.
• Escalate complex issues to senior support or development teams when necessary.
• Follow up with clients to ensure timely resolution and customer satisfaction.
• Log and maintain accurate records of client interactions, issues, and resolutions in the support ticketing system.
• Communicate technical solutions clearly and effectively to non-technical users.
• Continuously update your knowledge of product features and support processes.
• Adhere to internal SLAs and standard operating procedures for support resolution.

Skills

Technical support

Remote troubleshooting

Customer communication

Tools

Ticketing system

Job description

• Serve as the initial point of contact for resolving client issues related to software and kiosk hardware.


• Troubleshoot and diagnose basic technical problems using remote tools and documentation.


• Escalate complex issues to senior support or development teams when necessary.


• Follow up with clients to ensure timely resolution and customer satisfaction.


• Log and maintain accurate records of client interactions, issues, and resolutions in the support ticketing system.


• Communicate technical solutions clearly and effectively to non-technical users.


• Continuously update your knowledge of product features and support processes.


• Adhere to internal SLAs and standard operating procedures for support resolution.