Technical Support Engineer

Kalokhe Rmc; Pune District; On-site; INR 250,000 - 360,000; Full time

Job summary

Kalokhe Rmc in Pune, India, seeks a proactive Technical Support Engineer to assist customers by phone, email or chat. You will troubleshoot software and hardware issues, analyze problems, and provide clear guidance to resolve them.

You will collaborate with internal teams, develop knowledge base articles, and stay current with new technologies and industry trends to improve service quality.

Qualifications

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve technical issues related to software applications and hardware systems.
• Collaborate with internal teams to identify and implement solutions for complex technical problems.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and provide recommendations for process improvements.
• Stay current with new technologies and industry trends.

Job description

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve technical issues related to software applications and hardware systems.
• Collaborate with internal teams to identify and implement solutions for complex technical problems.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and provide recommendations for process improvements.
• Stay current with new technologies and industry trends.