Service Engineer

Epsilon Healthcare Solutions; Kamrup Metropolitan; On-site; INR 300,000 - 540,000; Full time

Job summary

Epsilon Healthcare Solutions is seeking a technical support professional to assist customers across phone, email, and in-person interactions. You will troubleshoot complex issues, perform site visits for diagnostics, and work with internal teams to improve product quality.

You will also develop and maintain technical documentation and participate in ongoing training to enhance your skills and knowledge in a dynamic environment.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or in-person.
• Troubleshoot and resolve complex technical issues with products and equipment.
• Conduct site visits to diagnose problems and perform repairs or installations.
• Collaborate with internal teams to resolve customer complaints and improve product quality.
• Develop and maintain technical documentation and knowledge base articles.
• Participate in training and development programs to enhance technical skills and knowledge.

Job description

• Provide technical support and assistance to customers via phone, email, or in-person.
• Troubleshoot and resolve complex technical issues with products and equipment.
• Conduct site visits to diagnose problems and perform repairs or installations.
• Collaborate with internal teams to resolve customer complaints and improve product quality.
• Develop and maintain technical documentation and knowledge base articles.
• Participate in training and development programs to enhance technical skills and knowledge.