Technical Services Engineer

Rahul And Pranav Hospitalities Llp; Nashik District; On-site; INR 300,000 - 420,000; Full time

Job summary

Rahul And Pranav Hospitalities Llp is seeking a Technical Support Engineer to assist customers by phone, email, or chat. You will troubleshoot software and hardware issues, collaborate with cross-functional teams, and maintain knowledge base articles.

The role requires a CS/engineering degree and proven experience in technical services, with strong problem-solving and analytical skills. You will stay updated on industry trends and contribute to product improvements.

Qualifications

• Bachelor's degree in CS/engineering or related field.
• Proven experience in technical services engineering or a related field.
• Strong understanding of software applications and hardware systems.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and troubleshooting skills.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve technical issues related to software applications and hardware systems.
• Collaborate with cross-functional teams to identify and implement solutions for complex technical problems.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and recommend improvements to products and services.
• Stay up-to-date with industry trends and emerging technologies.

Skills

Technical support

Troubleshooting

Communication

Problem-solving

Analytical thinking

Education

Bachelor's degree in Computer Science or related field

Job description

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve technical issues related to software applications and hardware systems.
• Collaborate with cross-functional teams to identify and implement solutions for complex technical problems.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and recommend improvements to products and services.
• Stay up-to-date with industry trends and emerging technologies.

Job Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience in technical services engineering or a related field.
• Strong understanding of software applications and hardware systems.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and troubleshooting skills.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.