IT Support Professional

Zydus Hospitals; Ahmedabad District; On-site; INR 350,000 - 550,000; Full time

Job summary

Zydus Hospitals is seeking a capable IT support specialist to ensure smooth operation of software applications used across the facility. You will troubleshoot issues, resolve errors promptly, and provide frontline technical assistance to clinicians, administrators, and staff.

You should have a solid grasp of software applications, databases, and operating systems, plus strong problem-solving and communication skills to interact with users and developers.

Qualifications

• Experience troubleshooting and resolving software issues for end-users.
• Strong understanding of software applications, databases, and operating systems.
• Excellent verbal and written communication with developers and stakeholders.

Responsibilities

• Troubleshoot software issues, identify root causes, and implement fixes.
• Provide technical support to end-users across the facility.
• Maintain technical documentation including troubleshooting procedures.

Skills

Troubleshooting

Problem solving

Communication

Tools

Databases

Operating systems

Technical documentation

Job description

Ensures the efficient functioning of software applications by troubleshooting, resolving issues, and providing technical support to end-users

Troubleshooting and Issue Resolution

• Identifying, analysing, and resolving software issues, including bugs, errors, and performance problems.

Technical Skills

• Strong understanding of software applications, databases, operating systems

Problem-Solving

• Ability to analyse complex issues, identify root causes, and develop effective solution

Communication

• Excellent verbal and written communication skills to interact effectively with users, developers, and other stakeholders.

Maintaining technical documentation

• Maintaining technical documentation, including troubleshooting procedures,