Technical Support (Mumbai)

Aditi Tracking Support; Mumbai; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Friendly work environment

On-the-job training

Opportunities to grow in GPS/Telematcs

Job summary

Aditi Tracking is seeking a Technical Customer Success Support Executive to onboard clients, provide product demos, and resolve GPS/telematics software issues. You will guide customers through setups, address technical questions, and ensure they get maximum value from our GPS and software services.

The role involves coordinating with Support, Technical, and Sales teams, traveling to client locations when required, and maintaining thorough documentation of interactions and resolutions.

Qualifications

• Graduate in any field (B.Sc., BCA, B.Tech or equivalent preferred).
• Technical background or experience in GPS/Telematics/Software Support is an advantage.

Responsibilities

• Onboard new customers and guide them through product and software setup.
• Provide product demos and training on GPS tracking systems and software.
• Assist clients with GPS device installation, configuration, and software troubleshooting.
• Provide technical and software support to customers via calls, emails, or remote sessions.
• Coordinate with clients to understand their requirements and ensure smooth usage.
• Travel to client locations (if required) for demos, onboarding, or support.
• Resolve customer complaints and elevate issues when required.
• Maintain records of customer interactions, issues, and solutions provided.
• Work with internal teams (Support, Technical, Sales) to ensure customer satisfaction.
• Follow up with clients to ensure their issues are resolved and they are happy with the service.

Skills

GPS tracking basics

Communication skills

Troubleshooting

Client handling

Travel readiness

Education

Graduate in any field

Tools

GPS software

Job description

Technical Customer Success Support Executive

Company Overview

Aditi Tracking has been at the forefront of the telematics industry in India since 2011, offering innovative solutions for vehicle tracking and fleet management. With a commitment to excellence and cutting-edge technology, we empower businesses to optimize their operations and enhance productivity.

Job Title: Technical Customer Success Support Executive

Job Description:

We are looking for a Technical Customer Success Support Executive who will help our customers use GPS tracking devices and software solutions smoothly and effectively. The role involves onboarding clients, giving product demos, solving technical issues, and ensuring they get maximum value from our GPS & software services.

Key Responsibilities:

• Onboard new customers and guide them through product and software setup.
• Provide product demos and training on GPS tracking systems and software.
• Assist clients with GPS device installation, configuration, and software troubleshooting.
• Provide technical and software support to customers via calls, emails, or remote sessions.
• Coordinate with clients to understand their requirements and ensure smooth usage.
• Travel to client locations (if required) for demos, onboarding, or support.
• Resolve customer complaints and elevate issues when required.
• Maintain records of customer interactions, issues, and solutions provided.
• Work with internal teams (Support, Technical, Sales) to ensure customer satisfaction.
• Follow up with clients to ensure their issues are resolved and they are happy with the service.

Education & Qualifications:

• Graduate in any field (B.Sc., BCA, B.Tech, or equivalent preferred).
• Technical background or experience in GPS/Telematics/Software Support is an advantage.

Skills Required:

• Basic knowledge of GPS tracking devices and software.
• Strong communication and presentation skills.
• Problem-solving and troubleshooting ability.
• Good coordination and client-handling skills.
• Ability to travel when required for client support.
• Willingness to learn and adapt to new technologies.

What We Offer:

• Friendly work environment.
• On-the-job training.
• Opportunities to grow in the GPS/Telematics industry.

Contact No - 7400432096
Mail [e-mail]