Technical Support Executive

Uffizio Group; India; On-site; INR 400,000 - 600,000; Full time

Job summary

Uffizio Group is looking for a Technical Support role based in India. The successful candidate will provide technical assistance to clients through various channels, troubleshoot issues, and ensure adherence to SLAs.

A Bachelor’s degree in Computer Science or related field with 0-3 years of experience is essential. Candidates should possess strong communication skills and a customer-centric mindset, supporting clients with applications, configurations, and best practices.

Qualifications

• 0–3 years of experience in a technical support or application support role.
• Strong understanding of software applications, databases, and basic networking.
• Ability to work in shifts and handle international clients.

Responsibilities

• Provide technical support to clients via email, phone, and ticketing systems.
• Diagnose, troubleshoot, and resolve application and system-related issues.
• Monitor system alerts and identify potential issues proactively.

Skills

Technical support

Problem-solving

Communication skills

Analytical skills

Customer-centric mindset

Education

Bachelor’s degree in Computer Science, IT, or related field

Tools

Ticketing tools

SQL

REST APIs

AWS

Job description

Responsibilities

• Provide technical support to clients via email, phone, ticketing systems, and remote access tools.
• Diagnose, troubleshoot, and resolve application, device, and system-related issues.
• Monitor system alerts and proactively identify potential issues.
• Coordinate with development, DevOps, and QA teams for complex issue resolution.
• Maintain accurate documentation of issues, solutions, and troubleshooting steps.
• Assist clients with application usage, configurations, and best practices.
• Ensure adherence to SLAs and timely communication with clients.
• Perform basic database checks and validations as required.
• Support application updates, patches, and deployments when needed.

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, IT, or a related field.
• 0–3 years of experience in a technical support or application support role.
• Strong understanding of software applications, databases, and basic networking.
• Experience with ticketing tools and customer support workflows.
• Good analytical and problem‑solving skills.
• Excellent verbal and written communication skills.
• Ability to work in shifts and handle international clients (if applicable).

Preferred Skills (Good to Have)

• Experience with GPS tracking, IoT platforms, or fleet management systems.
• Knowledge of SQL commands and REST APIs.
• Exposure to cloud platforms (AWS).
• Experience working in a SaaS or B2B environment.
• Customer‑centric mindset
• Time management and prioritization
• Team collaboration
• Ability to work under pressure

Preferred Candidate Profile

• Prior experience in International Technical Support is an added advantage.