Technical Support Executive

Zigsaw; Valsad District; On-site; INR 167,000 - 335,000; Full time

Benefits offered by this job

Shift-based work

Exposure to SaaS/B2B

Job summary

Zigsaw is seeking a Technical Support Executive to assist clients via email, phone, and ticketing systems. You will diagnose and resolve software, device, and system issues, monitor alerts, and coordinate with development, DevOps, and QA teams for complex cases.

The ideal candidate holds a B.E./B.Tech in CS/IT, 1–3 years of experience, strong communication, and the ability to work in shifts, potentially with international clients.

Qualifications

• Bachelor’s degree in Computer Science, IT, or a related field.
• 0–3 years of experience in a technical support or application support role.
• Strong understanding of software applications, databases, and basic networking.
• Experience with ticketing tools and customer support workflows.
• Good analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work in shifts and handle international clients (if applicable).

Responsibilities

• Provide technical support to clients via email, phone, ticketing systems, and remote access tools.
• Diagnose, troubleshoot, and resolve application, device, and system-related issues.
• Monitor system alerts and proactively identify potential issues.
• Coordinate with development, DevOps, and QA teams for complex issue resolution.
• Maintain accurate documentation of issues, solutions, and troubleshooting steps.
• Assist clients with application usage, configurations, and best practices.
• Ensure adherence to SLAs and timely communication with clients.
• Perform basic database checks and validations as required.
• Support application updates, patches, and deployments when needed.

Skills

GPS tracking

IoT platforms

Fleet management

SQL basics

REST APIs

Customer support

Analytical thinking

Communication

Education

Bachelor's degree in Computer Science/IT/related

Tools

Ticketing tools

CRM workflows

Job description

Designation - Technical Support Executive

Experience- 1 to 3 Year Of Experience

CTC - 15k to 30k CTC Monthly

Vacancy - 2

• Provide technical support to clients via email, phone, ticketing systems, and remote access tools.
• Diagnose, troubleshoot, and resolve application, device, and system-related issues.
• Monitor system alerts and proactively identify potential issues.
• Coordinate with development, DevOps, and QA teams for complex issue resolution.
• Maintain accurate documentation of issues, solutions, and troubleshooting steps.
• Assist clients with application usage, configurations, and best practices.
• Ensure adherence to SLAs and timely communication with clients.
• Perform basic database checks and validations as required.
• Support application updates, patches, and deployments when needed.

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, IT, or a related field.
• 0–3 years of experience in a technical support or application support role.
• Strong understanding of software applications, databases, and basic networking.
• Experience with ticketing tools and customer support workflows.
• Good analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work in shifts and handle international clients (if applicable).

Preferred Skills (Good to Have)

• Experience with GPS tracking, IoT platforms, or fleet management systems.
• Knowledge of SQL commands and REST APIs.
• Exposure to cloud platforms (AWS).
• Experience working in a SaaS or B2B environment.