Technical Support Executive

Atlanta Systems Pvt. Ltd.; New Delhi; On-site; INR 300,000 - 600,000; Full time

Job summary

Atlanta Systems Pvt. Ltd. in New Delhi, India, seeks a Technical Support professional to handle SIM activations, troubleshoot IoT devices, and manage customer queries via inbound calls with remote support.

The role emphasizes documentation, collaboration with hardware/software teams, and proactive problem solving. The ideal candidate demonstrates strong electronics knowledge, Excel proficiency, and hands-on microcontroller familiarity, with a keen interest in hardware diagnostics and inventory

Qualifications

• Advanced MS Excel skills with data analysis.
• Solid understanding of electronics fundamentals.
• Experience with I2C, UART, RS485 protocols.
• Hands-on experience with microcontrollers (AVR, ESP32, STM32) is a plus.
• Excellent communication and proactive problem-solving.
• Hardware troubleshooting and diagnostics knowledge.
• Willingness to learn device-level testing and hardware repair.
• Interest in inventory management of VTS devices.

Responsibilities

• Handle SIM activation/renewals and troubleshoot IoT devices.
• Manage customer queries via inbound calls and provide remote technical support.
• Maintain records of customer complaints and resolutions.
• Collaborate with hardware/software teams to resolve issues.
• Conduct device testing and ensure proper documentation.
• Provide timely solutions while ensuring customer satisfaction.
• Assist in inventory management of VTS devices.

Skills

MS Excel

Electronics fundamentals

I2C/UART/RS485

Microcontrollers

Job description

Head Quarter: Connaught Place, New Delhi

About us - Based in Delhi with 30 years of experience, we specialize in providing simplified IT solutions tailored to our customers' needs. Our service delivery model caters to all budgets and security needs, ensuring mission-critical support. We work closely with clients to implement affordable excellence, bridging the gap between business realities and IT solutions.

Profile:Technical Support

Key Responsibilities

• Handle SIM activation/renewals and troubleshoot IoT devices
• Manage customer queries via inbound calls and provide remote technical support
• Maintain records of customer complaints and resolutions
• Collaborate with hardware/software teams to resolve issues
• Conduct device testing and ensure proper documentation
• Provide timely solutions while ensuring customer satisfaction
• Assist in inventory management of VTS (Vehicle Tracking System) devices

Required Skill Set

• Advanced knowledge of MS Excel
• Strong understanding of electronics fundamentals
• Familiarity with communication protocols (I2C, UART, RS485)
• Hands-on experience/ knowledge on microcontrollers (AVR, ESP32, STM32) is a plus
• Excellent communication skills with a proactive approach to problem-solving
• Knowledge in hardware device troubleshooting and diagnostics
• Keen to learn on device-level testing and hardware repair support
• Keen to learn on inventory management and tracking of technical hardware, especially VTS