Customer Support Executive

ANSITINDIA; Surat; On-site; INR 180,000 - 300,000; Full time

Job summary

ANS IT India Pvt. Ltd. is hiring a Customer Support Executive to be the first point of contact for customer queries. You will handle support tickets and calls, log interactions, and ensure issues are resolved with high quality. Freshers with strong communication are welcome.

Role requires excellent verbal and written communication, patient, customer-first attitude, and comfort with CRM/ticketing systems. Training provided to navigate product issues and knowledge base updates.

Qualifications

• 0–3 years in customer support or customer-facing role; freshers with strong communication may apply.
• Proficient verbal and written communication is essential.
• Ability to resolve common product, platform and device issues at first contact where possible.
• Log every interaction accurately in the CRM/ticketing system.
• Escalate complex issues and follow through to closure.
• Maintain a professional, helpful and patient manner in every interaction.
• Contribute to knowledge base and FAQ with resolutions.

Responsibilities

• Respond to customer queries across phone, email and ticketing within SLA.
• Resolve common issues at first contact when possible.
• Log interactions accurately in the CRM/ticketing system.
• Escalate complex issues to the appropriate team and follow through.
• Maintain professional, helpful and patient communication.
• Contribute to knowledge base with common resolutions.

Skills

Excellent verbal and written comms

Patience empathy customer-first

Ability to resolve issues calmly

Comfort with CRM/ticketing systems

Basic technical aptitude

Tools

CRM/Ticketing systems

Job description

The Customer Support Executive is the first point of contact for customer queries and issues. This role handles support tickets and calls professionally, resolves common issues, and ensures every customer interaction is logged and followed through to resolution.

Experience Required

0–3 years in customer support or a customer\-facing role; freshers with strong communication may apply.

Key Responsibilities

• Respond to customer queries and issues across phone, email and ticketing channels within SLA.
• Resolve common product, platform and device issues at first contact where possible.
• Log every interaction and issue accurately in the CRM/ticketing system.
• Escalate complex issues to the right team and follow through to closure.
• Maintain a professional, helpful and patient manner in every interaction.
• Contribute to the knowledge base and FAQ with common resolutions.
• Excellent verbal and written communication
• Patience, empathy and a customer-first attitude
• Ability to resolve issues calmly and follow through
• Comfort with CRM/ticketing systems
• Basic technical aptitude to understand product issues

About Company

Founded in 2011, ANS IT India Pvt. Ltd. has evolved from a vehicle tracking pioneer into a comprehensive technology ecosystem powering connected operations, intelligent mobility, smart infrastructure and data-driven decisions across India. We serve enterprises, fleet operators and government bodies through our PROTECTED™, OPTIMISED™ and CONNECTED™ platforms — spanning GPS telematics, IoT monitoring, fuel intelligence, video telematics, AIS-140 compliance and smart city solutions.