Technical Support Executive

Atlanta Systems Pvt. Ltd.; Delhi; On-site; INR 300,000 - 600,000; Full time

Job summary

Atlanta Systems Pvt. Ltd. in Delhi invites applications for a Technical Support profile to assist customers with IoT devices and embedded systems, providing timely guidance and remote support.

You will handle SIM activations/renewals, log customer queries, coordinate with hardware and software teams, perform device testing, and help with inventory management of VTS devices. Required: MS Excel, electronics fundamentals, knowledge of I2C/UART/RS485, MCU experience (AVR/ESP32/STM32), and proactive,

Qualifications

• Advanced knowledge of MS Excel.
• Strong electronics fundamentals.
• Familiar with I2C, UART, RS485 protocols.
• Experience with AVR, ESP32, STM32 MCUs.
• Excellent communication with proactive problem solving.
• Hardware troubleshooting and diagnostics.
• Willingness to learn device-level testing and repair.
• Willingness to learn inventory management for VTS devices.

Responsibilities

• Handle SIM activation/renewals and troubleshoot IoT devices
• Manage customer queries via inbound calls and provide remote technical support
• Maintain records of customer complaints and resolutions
• Collaborate with hardware/software teams to resolve issues
• Conduct device testing and ensure proper documentation
• Provide timely solutions while ensuring customer satisfaction
• Assist in inventory management of VTS devices

Skills

MS Excel

Electronics fundamentals

I2C/UART/RS485

Microcontrollers AVR

ESP32

STM32

Proactive problem solving

Hardware troubleshooting

Device testing

Inventory management

Job description

Cannaught Place, Delhi, India | Posted on 07/21/2026

Established in 1994, Atlanta Systems Private Limited has been a cornerstone in India's ICT landscape for nearly three decades. As a trusted leader in IoT-GPS Telematics hardware products & solutions, we have delivered over a million connected devices to thousands of users arounds the world, reflecting our unwavering commitment to quality and innovation. Our product range is designed to cater to diverse market needs, making us a preferred partner for our clients and channel partners alike.

Our core strength is rooted in our in-house expertise spanning hardware product conceptualization, design ideation and development, implementation of embedded systems, software development. In addition, we indigenously manufacture our products with the help of a state-of-the-art SMT manufacturing facility, fully equipped with advanced quality control technologies and certified governance practices, ensuring the highest standards of product excellence and innovation.

With a strong commitment to the Make-In-India initiative, we integrate certified governance standards to ensure excellence in every aspect of our operations. Our dedicated team of professionals drives our success, ensuring we remain at the forefront of industry evolution and transformation.

Head Quarter: Connaught Place, New Delhi

Aboutus- BasedinDelhiwith30yearsofexperience, wespecializeinprovidingsimplified ITsolutions tailored to our customers'needs. Our service delivery model caters to all budgets and security needs,ensuring mission-critical support. We work closely with clients to implementaffordable excellence, bridging the gap between business realities and ITsolutions.

Profile: TechnicalSupport

Key Responsibilities:

• Handle SIM activation/renewals andtroubleshoot IoT devices
• Manage customer queries via inbound calls and provide remote technical support
• Maintain records of customer complaints and resolutions
• Collaborate with hardware/software teams to resolve issues
• Conduct device testing and ensure proper documentation
• Provide timely solutions while ensuring customer satisfaction
• Assist in inventory management of VTS (Vehicle Tracking System) devices

Required Skill Set:

• Advanced knowledge of MS Excel
• Strong understanding ofelectronics fundamentals
• Familiarity withcommunication protocols (I2C, UART, RS485)
• Hands-on experience/ knowledge onmicrocontrollers (AVR, ESP32, STM32)isa plus
• Excellent communication skills with aproactive approachtoproblem-solving
• Knowledge in hardware device troubleshooting and diagnostics
• Keento learn on device-level testing and hardware repair support
• Keento learn on inventory management and tracking of technical hardware, especiallyVTS