Technical Support Advisor

Aditi Tracking Support; North Goa; On-site; INR 300,000 - 540,000; Full time

Job summary

Aditi Tracking invites applications for a Technical Support Specialist in Goa. You will assist customers with GPS tracking systems, fleet management software, and related services, delivering clear guidance and timely resolutions.

You will troubleshoot hardware and software, support device installation and calibration, run remote diagnostics, train clients, and collaborate with sales, support, and operations to ensure customer success.

Qualifications

• 1–3 years of experience in technical support, customer success, or technical advisory.
• Experience in GPS Tracking, Telematics, IoT, Fleet management, or SaaS preferred.
• Good knowledge of GPS devices, software troubleshooting, networking basics, and device configuration.
• Familiarity with CRM/ticketing tools, MS Office, and Google Maps.
• Strong communication, problem-solving and customer handling skills.
• Willing to travel for onboarding, demos and technical support if required.

Responsibilities

• Provide technical support and guidance to customers on GPS tracking systems, software, and related services.
• Troubleshoot hardware and software issues related to GPS devices, fleet management platforms, and mobile applications.
• Assist customers in device installation, configuration, and calibration.
• Conduct remote diagnostics and guide users through problem resolution.
• Educate customers on best practices for using GPS tracking solutions effectively.
• Coordinate with the technical team for escalations and complex troubleshooting.
• Maintain customer records, issue logs, and resolutions in CRM or support systems.
• Provide product training and demonstrations for clients and internal teams.
• Collaborate with sales, support, and operations teams to ensure customer satisfaction.

Skills

Technical Support

Customer Success

Technical Advisory

Tools

CRM/Ticketing tools

MS Office

Google Maps

Job description

Company Overview

Aditi Tracking has been at the forefront of the telematics industry in India since 2011, offering innovative solutions for vehicle tracking and fleet management. With a commitment to excellence and cutting-edge technology, we empower businesses to optimize their operations and enhance productivity.

Website: https://www.adititracking.com/

Role & responsibilities

• Provide technical support and guidance to customers on GPS tracking systems, software, and related services.
• Troubleshoot hardware and software issues related to GPS devices, fleet management platforms, and mobile applications.
• Assist customers in device installation, configuration, and calibration.
• Conduct remote diagnostics and guide users through problem resolution.
• Educate customers on best practices for using GPS tracking solutions effectively.
• Coordinate with the technical team for escalations and complex troubleshooting.
• Maintain customer records, issue logs, and resolutions in CRM or support systems.
• Provide product training and demonstrations for clients and internal teams.
• Collaborate with sales, support, and operations teams to ensure customer satisfaction.

Preferred candidate profile

• 1-3 years of experience in Technical Support, Customer Success, or Technical Advisory.
• Experience in GPS Tracking, Telematics, IoT, Fleet Management, or SaaS is preferred.
• Good knowledge of GPS devices, software troubleshooting, networking basics, and device configuration.
• Familiarity with CRM/Ticketing tools, MS Office, and Google Maps.
• Strong communication, problem-solving, and customer handling skills.
• Willing to travel for customer onboarding, demos, and technical support, if required.