Technical Support Executive | International Voice Process | MNC BPO

Red Hibiscus Info Solutions; Jaipur; On-site; INR 321,000 - 357,000; Full time

Benefits offered by this job

Cab facility after training

Job summary

Red Hibiscus Info Solutions in Jaipur is seeking a Technical Support Executive for the International Voice Process. The role is office-based with 5 days of work per week and rotational night shifts. Training is provided, after which cab facility is available for commuting.

You will handle technical queries, guide customers through troubleshooting steps, and ensure timely resolution while maintaining high customer satisfaction. Strong English communication is required.

Qualifications

• Graduates: Freshers can apply.
• Undergraduates: Minimum 6 months of documented work experience required.
• Strong verbal communication skills in English.

Responsibilities

• Assist customers with technical queries and system-related issues.
• Troubleshoot software, applications and basic technical problems.
• Guide customers through step-by-step troubleshooting procedures.
• Ensure timely resolution of customer concerns.
• Maintain high standards of customer satisfaction and service quality.

Skills

Verbal English

Education

Graduates

Undergraduates

Job description

Technical Support Executive International Voice Process

• Job Role: Technical Support Executive
• Process: Technical Support International Voice
• Work Mode: Work From Office
• Working Days: 5 Days Working
• Week Offs: 2 Rotational Week Offs
• Shift: Rotational Shifts (Night Shifts Preferred)
• Shift Duration: 10 Hours (Including 1 Hour Break)
• Cab Facility: Available for all employees after completion of training.

Salary Structure

For Voice Process:

• Fixed CTC: 28,800 per month
• PLI: Up to 3,200 per month
• Total CTC: Up to 32,000 per month

Eligibility Criteria

• Graduates: Freshers can apply.
• Undergraduates: Minimum 6 months of documented work experience required.
• Strong verbal communication skills in English.

Key Responsibilities

• Assist customers with technical queries and system-related issues.
• Troubleshoot software, applications and basic technical problems.
• Guide customers through step-by-step troubleshooting procedures.
• Ensure timely resolution of customer concerns.
• Maintain high standards of customer satisfaction and service quality.

Why Join Us?

• 5 Days Working.
• Attractive Fixed Salary + Performance-Based Incentives.
• Cab Facility Available After Training.
• Opportunity to work in an International Technical Support Process.
• Excellent career growth opportunities.