International Technical Voice Process (BPO)

N.r. Manpower Solution; Jaipur; On-site; INR 301,000 - 321,000; Full time

Benefits offered by this job

Relocation Benefits

Cab facility

Relocation Bonus

Job summary

N.r. Manpower Solution in Jaipur is seeking a Customer Support Representative to handle international technical support via Voice and Chat. The role focuses on resolving queries with professionalism and maintaining high customer satisfaction in a fast-paced environment.

This full-time, in-office position offers night-shift exposure, 5-day weeks, and post-training cab facilities plus relocation support for deserving candidates, aiming to build a stable, long-term career in the BPO sector.

Qualifications

• Undergraduate with minimum 6 months of documented experience.
• Graduate freshers.
• Comfortable with rotational shifts (night shifts).
• Rotational week offs accepted.
• Seeking a stable, long-term career in this field.

Responsibilities

• Handle customer interactions through Voice and Chat support.
• Resolve customer queries efficiently and professionally.
• Maintain quality, productivity, and customer satisfaction standards.
• Document customer interactions accurately.

Skills

Strong communication skills

Good understanding of technical

Education

Undergraduate

Graduate

Job description

Job Title: Customer Support Representative (International Technical Support)

Location: Jaipur

Shift: Majorly Night Shifts

Employment Type: Full-Time | Work From Office

About the Role

Hiring for the International Technical Process (Voice & Chat). This is a great opportunity for freshers and experienced candidates looking to build a career in the international BPO industry.

Key Responsibilities

• Handle customer interactions through Voice and Chat support
• Resolve customer queries efficiently and professionally
• Maintain quality, productivity, and customer satisfaction standards
• Document customer interactions accurately

Must have skills:

• Strong communication skills
• Good understanding of technical

Eligibility (Academic & Experience):

• Undergraduate with minimum 6 months of documented experience
• Graduate freshers

Ideal candidate should:

• Be comfortable with rotational shifts (preferably night shifts)
• Be okay with rotational week offs
• Be looking for a stable, long-term career in this field

Campaign details:

• 5 days working
• Shift duration: 10 hours including 1 hour break
• Cab facility available for all candidates post training
• CTC:
• Voice: 28,800 CTC+3200 PLI monthly
• Chat: 27,000 CTC + 3000 PLI monthly

Relocation Benefits (For Outstation Candidates Only)

• 10 Days Free Stay (Dual Occupancy)
• One-way Bus/Train/Flight Ticket
• Relocation Bonus up to 10,000 (not for rehires)