Technical Support Executive International Voice Process

Terraeon Milestone Management Services; Bengaluru; On-site; INR 300,000 - 520,000; Full time

Benefits offered by this job

Competitive salary as per companyStand

Job summary

Terraeon Milestone Management Services in Bengaluru is seeking a customer-focused Technical Support Executive to handle inbound international calls, diagnose hardware and software issues, and guide customers through step-by-step solutions.

The role requires good English communication, basic computer, Windows and networking knowledge, strong troubleshooting skills, and willingness to work in rotational/night shifts. Provide timely resolutions, document cases, and maintain customer satisfaction.

Qualifications

• Must have good English communication skills.
• Basic knowledge of computers, Windows and networking.
• Strong troubleshooting and problem-solving abilities.
• Willingness to work in rotational/night shifts.

Responsibilities

• Handle inbound international technical support calls.
• Diagnose and troubleshoot basic technical issues.
• Assist customers with software, hardware and connectivity problems.
• Guide customers through step-by-step technical solutions.

Skills

Good English communication

Basic computer knowledge

Windows basics

Networking basics

Troubleshooting

Night shifts willingness

Job description

• Handle inbound international technical support calls.
• Diagnose and troubleshoot basic technical issues.
• Assist customers with software, hardware and connectivity problems.
• Guide customers through step-by-step technical solutions.

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Required Candidate profile

• Good English communication skills.
• Basic knowledge of computers, Windows and networking.
• Strong troubleshooting and problem-solving abilities.
• Willingness to work in rotational/night shifts.

Perks and benefits

• Competitive salary as per company standards