Customer Technical Support Executives

TP; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Job summary

A leading telecom service provider is seeking a Customer Technical Support Executive in Gurugram to resolve queries from global clients. The ideal candidate should have good technical knowledge, excellent English communication skills, and a customer-focused approach. This role involves working in night shifts and providing technical support related to telecom and networking.

Qualifications

• Excellent verbal and written English communication is essential.
• Ability to handle pressure and multitask effectively.
• Customer-focused and problem-solving attitude.

Responsibilities

• Provide technical troubleshooting over the phone for global customers.
• Handle basic technical assistance calls related to telecom and networking.

Skills

Intermediate computer knowledge

Excellent English communication skills

Intermediate knowledge of networking

Education

Under Graduation / Graduation

Tools

Windows OS

Mac OS

Android OS

iOS

Job description

Customer Technical Support Executive – International Process

Job Type: Full-time

Shift Timings: Night Shift / Rotational Shifts (as per international time zones)

Job Summary

We are looking for a dynamic and customer-focused individual to join our international customer service team. As a Customer Service Executive, you will be responsible for resolving queries from global clients via phone, email, or chat, ensuring a high level of customer satisfaction and professionalism.

Key Responsibilities

• Provide technical troubleshooting over the phone for Intermedia customers globally.
• Handle basic technical assistance calls related to telecom, VoIP, networking, and communications.

Technical Skills

• Computer knowledge: Intermediate or advanced knowledge of computer hardware and software.
• Operating Systems: Intermediate knowledge of computer OS both Windows and Mac and Mobile OS Android and iOS.
• Networking: Intermediate knowledge of networking.

Key Requirements

• Education: Under Graduation / Graduation.
• Experience: Fresher or experienced (BPO and Service industry experience preferred).
• Communication Skills: Excellent verbal and written English communication is a must.
• Willingness to work in night shifts and rotational shifts.
• Ability to handle pressure and multitask effectively.
• Customer-focused with a problem-solving attitude.

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