Walk-in | Technical Support Specialist (International Voice Procss)

Movate Technologies; Chennai; Presencial; INR 240.000 - 360.000; Jornada completa

Descripción de la vacante

Movate Technologies in Chennai (Ambattur) is hiring a Technical Support Specialist for International Voice Process. You will handle inbound calls, diagnose basic networking issues, and guide customers through solutions.

The role requires at least 1 year of international voice support experience, solid TCP/IP knowledge, and strong communication. Rotational shifts apply; you will join a customer-centric team committed to SLA targets.

Formación

• At least 1 year of international voice support experience.
• Basic networking concepts: TCP/IP, LAN/WAN, routers, switches.
• Strong troubleshooting and connectivity skills.
• Good communication and customer-handling abilities.
• Willing to work in rotational shifts.
• Freshers are not eligible; 1 year international voice support experience required.

Responsabilidades

• Handle inbound customer calls and provide technical assistance.
• Troubleshoot basic networking, connectivity, device, and VoIP issues.
• Diagnose and resolve customer technical queries.
• Perform initial issue triage and escalate complex cases to appropriate teams.
• Manage customer tickets, documentation, and follow-ups.
• Ensure customer satisfaction while meeting quality and SLA targets.

Conocimientos

International voice support

Networking basics

Troubleshooting

Communication skills

Customer handling

Shift willingness

Descripción del empleo

WE'RE HIRING | Technical Support Specialist International Voice Process

We are looking for skilled and customer-focused Technical Support Specialists with experience in international voice support to join our team.

Job Details

• Position: Technical Support Specialist (Voice Process)
• Experience: 1+ Year of relevant experience is mandatory
• Process: International Voice Support
• Job Type: Full-Time
• Location: Ambattur, Chennai

Key Responsibilities

• Handle inbound customer calls and provide technical assistance.
• Troubleshoot basic networking, connectivity, device, and VoIP-related issues.
• Diagnose and resolve customer technical queries.
• Perform initial issue triage and escalate complex cases to the appropriate teams.
• Manage customer tickets, documentation, and follow-ups.
• Ensure customer satisfaction while meeting quality and SLA targets.

Required Skills

• Minimum 1 year of experience in an International Technical Voice Support process.
• Basic knowledge of networking concepts (TCP/IP, LAN/WAN, routers, switches).
• Understanding of technical troubleshooting and connectivity issues.
• Good communication and customer-handling skills.
• Strong problem-solving and multitasking abilities.
• Willingness to work in rotational shifts.

Important: Freshers are not eligible. Candidates must have at least 1 year of international voice support experience.