International Technical Support Executive Voice Process

Terraeon Milestone Management Services; Bengaluru; In loco; INR 350.000 - 500.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary as per companyStand

Descrizione del lavoro

Terraeon Milestone Management Services in Bengaluru, India, is seeking a technical support professional to handle inbound international calls, diagnose and troubleshoot basic issues, and assist customers with software, hardware, and connectivity problems. You will guide customers through step-by-step solutions and rotate night shifts.

Excellent English communication and basic computer networking knowledge are required. Willingness to work in rotational/night shifts is essential.

Competenze

• Good English communication skills.
• Basic knowledge of computers, Windows and networking.
• Strong troubleshooting and problem-solving abilities.

Mansioni

• Handle inbound international technical support calls.
• Diagnose and troubleshoot basic technical issues.
• Assist customers with software, hardware and connectivity problems.
• Guide customers through step-by-step technical solutions.

Conoscenze

Good English communication

Windows basics

Networking basics

Troubleshooting

Descrizione del lavoro

• Handle inbound international technical support calls.
• Diagnose and troubleshoot basic technical issues.
• Assist customers with software, hardware and connectivity problems.
• Guide customers through step-by-step technical solutions.

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Required Candidate profile

• Good English communication skills.
• Basic knowledge of computers, Windows and networking.
• Strong troubleshooting and problem-solving abilities.
• Willingness to work in rotational/night shifts.

Perks and benefits

• Competitive salary as per company standards