Technical Support Executive

Manju Wellness Llp; Chennai District; On-site; INR 180,000 - 300,000; Full time

Job summary

Aivida is a digital healthcare company seeking a Technical Support Executive Field Support to visit healthcare professionals in Chennai and demonstrate the Aivida platform. You will provide on-site technical support, assist with onboarding, and help users navigate the platform.

The role requires travel across Chennai, strong communication skills, and the ability to troubleshoot basic app issues. Freshers with good communication skills are welcome to apply.

Qualifications

• Strong communication and interpersonal skills.
• Basic knowledge of mobile applications and websites.
• Ability to troubleshoot application issues.
• Willingness to travel across Chennai for field visits.

Responsibilities

• Visit doctors, pharmacists, labs, and clinics in Chennai to demonstrate the Aivida platform.
• Provide on-site technical support and onboarding assistance.
• Explain features and assist registration and usage.
• Document field visits and report customer interactions.
• Coordinate with internal tech team for issue resolution.
• Conduct product demonstrations and trainings.

Skills

Communication

Troubleshooting

Customer support

Mobile apps knowledge

Job description

Aivida is a digital healthcare company providing technology solutions for doctors, pharmacists, laboratories, and clinics. We are looking for a Technical Support Executive Field Support to visit healthcare professionals and assist them with the Aivida platform.

Key Responsibilities

• Visit doctors, pharmacists, laboratories, and clinics across Chennai.
• Explain and demonstrate the Aivida digital healthcare platform.
• Assist healthcare professionals with registration, onboarding, and platform usage.
• Provide on-site technical support and resolve basic application-related issues.
• Troubleshoot customer issues and coordinate with the internal technical team when required.
• Train customers on how to use the Aivida platform effectively.
• Maintain regular follow-ups with customers.
• Maintain daily field visit and customer interaction reports.
• Travel to different locations based on assigned field requirements.

Requirements

• Own bike/two-wheeler is mandatory.
• Valid driving licence.
• Good communication and interpersonal skills.
• Ability to communicate professionally with doctors, pharmacists, lab staff, and clinic representatives.
• Basic knowledge of mobile applications, websites, and technical troubleshooting.
• Willingness to travel across Chennai for field visits.
• Technical support, field support, customer support, or healthcare technology experience is preferred.
• Freshers with good communication skills and willingness to learn can apply.

Key Skills

Technical Support | Field Support | Customer Support | Troubleshooting | Product Demonstration | Customer Onboarding | Field Visits | Communication Skills | Healthcare Technology

Work Location: In person