Healthcare Support Consultant

Sevanun; Chennai District; Hybrid; INR 279,000 - 424,000; Full time

Job summary

Sevanun in India seeks a compassionate Healthcare Support Consultant to bridge the gap between patients and medical professionals and deliver seamless virtual care. You will handle patient queries and coordinate remote consultations, ensuring timely, professional, and patient-centered interactions.

You will work across CRM, EMR, and cloud-based telephony, with rotation shifts including nights and weekends. Fluency in English and Tamil is mandatory, and experience is welcome up to two years.

Qualifications

• Undergraduate degree in Life Sciences or related field.
• 0–2 years experience; freshers are welcome to apply.
• English and Tamil fluency mandatory; additional languages a plus.

Responsibilities

• Respond promptly to patient queries via phone, WhatsApp, and other platforms.
• Care plan coordination and remote patient care.
• Maintain and manage patient records with confidentiality.
• Support virtual consultations and remote patient monitoring services.
• Work across CRM, EMR, and cloud-based telephony systems.
• Ensure clear, empathetic communication with patients and teams.

Skills

English fluency

Tamil fluency

Computer literacy

Typing speed

Education

Undergraduate degree in Life Sciences

Tools

CRM

EMR

Cloud-based telephony

Job description

Work Place : Alwarpet / Teynampet / Taramani

Shift Type: 24/7 rotational shift basis

Working Days: Includes Sundays & Government Holidays (Compensatory off provided)

About the Role:

We are looking for a compassionate and tech-savvy Healthcare Support Consultant to bridge the gap between patients and medical professionals. You will play a key role in delivering seamless virtual healthcare support from handling patient queries to coordinating remote consultations ensuring every interaction is timely, professional, and patient-centered

Key Responsibilities:

• Respond promptly to patient queries via phone, WhatsApp, and other communication platforms
• Care plan coordination and remote patient care
• Maintain and manage patient records with strict adherence to confidentiality standards
• Support virtual consultations and remote patient monitoring services
• Work across multiple platforms including CRM, EMR, and cloud-based telephony systems
• Ensure clear, empathetic, and professional communication with patients and internal teams
• Adapt quickly to new tools, software, and workflows as the organization evolves

Requirements:

• Minimum undergraduate degree in Life Sciences or a related field
• 0-2 years of experience freshers are welcome to apply
• Fluency in English and Tamil is mandatory; additional languages are a plus
• Good computer literacy and typing speed
• Willingness to work rotational shifts including nights, weekends, and public holidays
• A proactive, empathetic team player with a genuine interest in patient care