Technical Support Engineer

SWITS DIGITAL Private Limited; Chennai District; On-site; INR 450,000 - 600,000; Full time

Job summary

A leading IT service provider in Chennai is seeking a Technical Support Engineer with 1+ years of experience to provide L1 support through SMS, email, and calls. The ideal candidate should have strong customer-handling abilities and contribute to maintaining high customer satisfaction. Responsibilities include troubleshooting basic technical issues, logging them in the ticketing system, and ensuring timely follow-ups. This role is perfect for someone who can thrive in a fast-paced environment.

Qualifications

• 1+ years of experience in technical support/helpdesk roles.
• Good customer-handling skills with a positive and patient approach.
• Ability to work in a fast-paced support environment.

Responsibilities

• Provide L1 technical support to customers through SMS, email, and call channels.
• Diagnose and troubleshoot basic technical issues reported by end users.
• Log issues in the ticketing system and ensure timely follow-up until resolution.

Skills

Strong communication skills

Customer-handling abilities

Basic knowledge of computer systems

Ability to analyze problems

Tools

Jira

Zendesk

Freshdesk

Job description

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We are looking for a dedicated Technical Support Engineer with 1+ years of experience to handle customer issues efficiently and professionally. The ideal candidate must have strong communication skills, customer-handling abilities, and hands-on experience supporting users via SMS, email, and other support channels.

Job Title

Technical Support Engineer

Experience

1+ Years

Location

Chennai

Key Responsibilities

• Provide L1 technical support to customers through SMS, email, and call channels.
• Diagnose and troubleshoot basic technical issues reported by end users.
• Log issues in the ticketing system and ensure timely follow-up until resolution.
• Escalate complex problems to the L2 team when needed.
• Maintain high levels of professionalism, empathy, and customer satisfaction.
• Document issues, resolutions, and best practices for future reference.
• Coordinate with internal teams to ensure smooth issue resolution.

Required Skills

• 1+ years of experience in technical support/helpdesk roles.
• Strong communication skills for handling customers via SMS and email.
• Ability to analyze problems and provide quick, effective solutions.
• Good customer-handling skills with a positive and patient approach.
• Basic knowledge of computer systems, networks, and common software applications.

Good to Have

• Experience with ticketing tools (Jira, Zendesk, Freshdesk, etc.).
• Familiarity with Windows, MS Office, and troubleshooting basics.
• Ability to work in a fast-paced support environment.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting

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