India - Hyderabad - Aiviq - Customer Services Analyst

Aiviq - UK; India; On-site; INR 400,000 - 600,000; Full time

Job summary

Aiviq - UK in Hyderabad is seeking a Customer Services Analyst to enhance their Customer Services capability. The role involves troubleshooting system issues and providing day-to-day support to ensure customer satisfaction.

The ideal candidate will have a technical background, proficiency in SQL, and strong communication skills. Aiviq values innovation and teamwork, offering a flexible working environment with at least three days a week in the office.

Qualifications

• Technical background with experience in customer-facing roles.
• Familiarity with different file formats like Excel and CSV.
• Experience in the Asset Management industry preferred.

Responsibilities

• Troubleshoot system failures and investigate customer queries.
• Conduct regular checks on customer systems and address any failures.
• Build and maintain data connectors for existing/new data sources.
• Support release testing on new features prior to customer releases.

Skills

SQL proficiency

Customer-facing experience

Strong organizational skills

Attention to detail

Good English communication skills

Experience with Microsoft Office

Data analysis skills

Job description

India - Hyderabad - Aiviq - Customer Services Analyst

India

About the opportunity

At Aiviq, we create clarity for the world’s investment managers. Our cloud-based data and analytics platform turns disparate client investment information into enterprise-wide datasets driving both greater clarity and the ability to derive deeper insights for hundreds of industry use cases across our Investment Manager customers.

We’re investing in our Customer Services capability, both by building out the team and implementing the tools to be able to deliver industry leading service to our customers in a scalable and sustainable way. We are looking for Customer Services Analysts to build out our Customer Services capability in India. Successful candidates should be highly customer focused with strong communication and a problem‑solving mindset. Successful candidates should also be able to support the diagnosis and resolution of complex client data and system challenges as well as being open to building a broader technical skill set.

What you will be doing

Our Customer Services team provides day‑to‑day support and proactive data quality monitoring to ensure customer satisfaction. Your key responsibilities will be to:

• Trouble‑shoot system failures and investigate customer queries
• Conduct regular checks on customer systems and promptly address any failures
• Build and maintain data connectors for existing and/or new data sources
• Support release testing on new features and enhancements prior to customer releases
• We can offer some flexibility in working location, but we will expect the analyst to work at least three days a week in our Hyderabad office

What you will need

• A technical background coupled with experience of working in customer facing roles
• Proficiency in SQL and experience of supporting or developing computer systems.
• Familiarity with different file formats (e.g. Excel, csv)
• Strong organizational skills and attention to detail
• Good written and verbal English communication skills
• Willingness to work independently with minimal supervision, taking initiatives to address challenges
• Experience with the Microsoft Office suite (particularly Excel) and data analysis skills
• Experience in Asset Management industry is preferred but not mandatory

What we look for

• Proven team player who is able to effectively interact with a wide variety of internal groups and customers
• A keen interest in data, analytics and technology
• A desire to foster a culture of collaboration and teamwork, embodying Aiviq’s core values of collaboration, openness, innovation and respect in all interactions
• People who think differently, bring an open mind and diversity of thought