Technical Support Engineer

Cohesive Technologies; New Delhi; On-site; INR 350,000 - 500,000; Full time

Job summary

Cohesive Technologies in India seeks a responsive support specialist to provide first-line assistance to partners deploying our brands. You will configure systems, troubleshoot technical issues, and coordinate RMA-related activities to ensure quick resolutions.

You will collaborate with product and engineering teams, develop and maintain knowledge base articles, and contribute to process improvements. Strong communication and problem-solving skills are essential to deliver reliable service.

Responsibilities

• Provide first-line support for partners deploying our brands, including configuration, troubleshooting, and RMA coordination.
• Troubleshoot and resolve technical issues related to our products and services.
• Coordinate with internal teams to ensure timely resolution of customer complaints and concerns.
• Develop and maintain technical documentation and knowledge base articles.
• Collaborate with cross-functional teams to identify and implement process improvements.
• Analyze customer feedback and provide recommendations for product enhancements.

Job description

• Provide first-line support for partners deploying our brands, including configuration, troubleshooting, and RMA coordination.
• Troubleshoot and resolve technical issues related to our products and services.
• Coordinate with internal teams to ensure timely resolution of customer complaints and concerns.
• Develop and maintain technical documentation and knowledge base articles.
• Collaborate with cross-functional teams to identify and implement process improvements.
• Analyze customer feedback and provide recommendations for product enhancements.