Service Engineer

PharmNXT Biotech LLP; Pune District; On-site; INR 300,000 - 540,000; Full time

Job summary

PharmNXT Biotech LLP is seeking a proactive technical support professional to assist customers through phone, email, and in-person channels. You will troubleshoot complex product issues and conduct on-site visits to diagnose and resolve problems.

The role requires collaboration with cross-functional teams, creating technical documentation, and maintaining knowledge base resources while staying current with industry trends and new technologies.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or in-person.
• Troubleshoot and resolve complex technical issues related to our products.
• Conduct site visits to diagnose problems and implement solutions.
• Collaborate with cross-functional teams to identify and address customer needs.
• Develop and maintain technical documentation and knowledge base articles.
• Stay up-to-date with industry trends and emerging technologies.

Job description

• Provide technical support and assistance to customers via phone, email, or in-person.
• Troubleshoot and resolve complex technical issues related to our products.
• Conduct site visits to diagnose problems and implement solutions.
• Collaborate with cross-functional teams to identify and address customer needs.
• Develop and maintain technical documentation and knowledge base articles.
• Stay up-to-date with industry trends and emerging technologies.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.