Technical Support Engineer

Zoho Corporation; Chennai District; On-site; INR 300,000 - 540,000; Full time

Job summary

Zoho Corporation in Chennai is seeking a customer-focused technical support professional to handle inbound and outbound calls across India and overseas. You will actively engage customers to understand technical concerns and deliver clear, actionable solutions.

You will aim to resolve issues on first contact whenever possible, coordinate with the technical team to speed up resolutions, and partner with the content team to improve help documentation. Night shift hours may be required.

Qualifications

• Excellent verbal communication in English; ability to explain technical concepts simply.
• Comfort in communicating with customers across India and overseas.
• Willingness to adapt to night shift hours as needed.

Responsibilities

• Handle inbound and outbound phone support for customers in India and abroad.
• Engage with customers to diagnose technical concerns and provide clear solutions.
• Resolve issues on first contact whenever possible.
• Coordinate with the technical team to speed up issue resolution.
• Collaborate with the content team to identify gaps in help docs.
• Adapt to night shift hours as required.

Skills

Verbal communication

Customer focus

Relationship building

Issue escalation

Attention to detail

Shift flexibility

Job description

Batch: 2023/2024/2025/2026.

About the role:

• Handle incoming and outgoing phone support for customers across India and overseas
• Engage directly with customers to understand their technical concerns and deliver clear solutions
• Aim to resolve issues completely on the first contact whenever possible
• Coordinate with the technical team to speed up the resolution of complex problems
• Partner with the technical content team to spot and report gaps in the help documentation
• Adapt to working night shift hours as needed

What you'll bring:

• Strong verbal communication skills that help you explain technical concepts in simple terms
• Ability to build trust and rapport quickly over the phone
• A customer-first mindset focused on satisfaction and outcomes
• Willingness to elevate thoughtfully when a technical issue requires specialist input
• Attention to detail when documenting issues and feedback for the content team
• Flexibility to accommodate shifts outside standard business hours