Customer Service Associate

super.money; Bengaluru; On-site; INR 420,000 - 660,000; Full time

Job summary

super.money in Bengaluru seeks a customer support professional to handle inquiries across chat, email and tickets, delivering swift resolutions for fintech products. You will navigate multiple channels, ensuring clear communication and practical solutions.

With 2–4 years of experience and fluency in Hindi and English, you will work flexible shifts, including weekends, and proactively address customer needs while identifying patterns to prevent issues.

Qualifications

• 2–4 years of experience in customer support or service environments.
• Fluency in both Hindi and English.
• Strong written and verbal communication abilities.
• Detail-oriented with a proactive mindset to prevent errors.
• Experience with chat, email and ticketing systems.
• Background in fintech is advantageous.
• Willingness to work shifts including weekends.

Responsibilities

• Handle customer inquiries and resolve issues across chat, email and tickets.
• Provide clear, professional responses reflecting strong communication.
• Identify patterns in feedback and escalate recurring problems.
• Support fintech customers with product and service questions.

Skills

Customer support experience

Multichannel support

Communication skills

Problem-solving

Attention to detail

Proactive mindset

Tools

Chat platforms

Email systems

Ticketing software

Job description

Batch: 2021/2022/2023/2024.

About the role:

• You’ll handle customer inquiries and concerns across multiple communication channels, ensuring swift and effective resolution
• Day-to-day tasks include responding to messages via chat and email, managing support tickets, and troubleshooting customer issues
• You’ll work to understand customer needs deeply and address them with practical solutions
• Your role spans different shifts and includes weekend availability when the business requires coverage

What you’ll work on:

• Resolving customer issues through chat, email and ticketing platforms
• Providing clear, professional responses that reflect strong written and verbal communication
• Identifying patterns in customer feedback and escalating recurring problems
• Supporting customers in the fintech space with product and service questions

What we’re looking for:

• 2–4 years of demonstrated experience in customer support or service environments
• Fluency in both Hindi and English
• Strong written and verbal communication abilities
• A detail-oriented approach with the ability to catch and prevent errors
• A proactive mindset that looks ahead to solve problems before they escape
• Hands-on experience working within customer service platforms including chat, email and ticketing systems
• Experience in the fintech sector
• Willingness to work flexible schedules including shifts and weekends as business operations demand