Application Support Engineer

Aress Software; Nagpur District; On-site; INR 300,000 - 420,000; Full time

Job summary

Aress Software in Nagpur, India, is seeking a technically skilled IT support professional to assist users with software application issues, diagnose problems, and help deploy and maintain applications across customer environments.

You will document resolutions, work closely with development and infrastructure teams, and contribute to a supportive end-user experience. Freshers and interns are welcome to apply.

Qualifications

• Bachelor's degree in Computer Science, IT, or a related discipline.
• Solid grasp of how software applications work and core troubleshooting principles.
• Working knowledge of SQL and database concepts.
• Comfort with Windows and Linux operating systems, networking fundamentals, and application support workflows.
• Clear written and verbal communication, with a genuine approach to helping end users.
• Capability to handle technical incidents independently and work productively within a team.
• Freshers or those with internship experience in technical support or related areas are welcome to apply.

Responsibilities

• Provide technical assistance to users experiencing software application issues.
• Diagnose and resolve problems by applying troubleshooting methodologies and technical knowledge.
• Support application deployment and maintenance across customer environments.
• Document issues, resolutions, and workarounds for future reference.
• Collaborate with development and infrastructure teams to

Skills

Troubleshooting skills

SQL knowledge

Problem solving

Communication skills

Independent work

Team collaboration

Education

Bachelor's degree in Computer Science, IT, or a related discipline

Job description

Batch: 2024/2025/2026.

About the role

• Provide technical assistance to users experiencing software application issues
• Diagnose and resolve problems by applying troubleshooting methodologies and technical knowledge
• Support application deployment and maintenance across customer environments
• Document issues, resolutions, and workarounds for future reference
• Collaborate with development and infrastructure teams to

What we're looking for

• Bachelor's degree in Computer Science, IT, or a related discipline
• Solid grasp of how software applications work and core troubleshooting principles
• Working knowledge of SQL and database concepts
• Comfort with Windows and Linux operating systems, networking fundamentals, and application support workflows
• Strong logical thinking and ability to break down technical challenges into solvable steps
• Clear written and verbal communication, with a genuine approach to helping end users
• Capability to handle technical incidents independently and work productively within a team
• Freshers or those with internship experience in technical support or related areas are welcome to apply