Customer Success Executive

Flights Mojo Llc; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Flights Mojo Llc in Gurugram, India is seeking a customer support executive to handle inquiries across channels, build relationships, and ensure satisfaction.

The role emphasizes empathy, problem solving, and readiness for rotating/night shifts; 0–2 years experience or fresh graduates welcome. Join a dynamic team and contribute to improving customer experience.

Qualifications

• Excellent written and verbal communication abilities.
• Strong interpersonal and customer-handling expertise.
• Readiness to work on rotating schedules and night shifts.
• 0–2 years of experience, or fresher status.
• Patience and problem-solving mindset in high-pressure situations.
• Ability to stay calm and professional with difficult customers.

Responsibilities

• Handle customer inquiries and concerns across multiple communication channels
• Build and maintain strong relationships with customers throughout their journey
• Resolve issues promptly and professionally to ensure customer satisfaction
• Identify opportunities to enhance customer experience and retention
• Responding to customer messages and calls with empathy and clarity
• Troubleshooting problems and finding solutions that work for each customer
• Following up on cases to confirm resolution and gather feedback
• Working flexible schedules including rotational and night shifts as needed

Skills

Communication skills

Interpersonal skills

Problem solving

Customer handling

Rotating shifts

Job description

Batch: 2023/2024/2025/2026.

About the role

• Handle customer inquiries and concerns across multiple communication channels
• Build and maintain strong relationships with customers throughout their journey
• Resolve issues promptly and professionally to ensure customer satisfaction
• Identify opportunities to enhance customer experience and retention

What you'll work on

• Responding to customer messages and calls with empathy and clarity
• Troubleshooting problems and finding solutions that work for each customer
• Following up on cases to confirm resolution and gather feedback
• Working flexible schedules including rotational and night shifts as needed

What we're looking for

• Excellent written and verbal communication abilities
• Strong interpersonal and customer-handling expertise
• Readiness to work on rotating schedules and night shifts
• 0–2 years of experience, or fresher status
• Patience and problem-solving mindset in high-pressure situations
• Ability to stay calm and professional with difficult customers