Technical Support Associate

Bottle Lab Technologies; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Bottle Lab Technologies in Bengaluru, India, is seeking an experienced technical support professional to provide on-site client assistance and coordinate with internal teams. You will diagnose issues, deliver timely resolutions, and maintain clear communication with clients during launches.

The role requires a Bachelor's degree, 2+ years in tech support, strong English, a troubleshooting mindset, and willingness to travel daily to client sites to ensure smooth technical operations.

Qualifications

• 2+ years of professional experience in a technical support or similar function.
• Bachelor's degree in any discipline.
• Proficiency in written and spoken English for clear reporting and client interaction.
• Strong troubleshooting mindset with the ability to break down complex problems.
• Comfort with computer systems and technology fundamentals.
• Excellent interpersonal skills and the ability to build rapport with diverse stakeholders.
• Sound judgment in decision-making and willingness to follow established processes.
• Capacity to lead initiatives and collaborate effectively across teams.
• Willingness to travel daily to visit client sites as needed.

Responsibilities

• Provide technical assistance to clients while coordinating with internal teams on support matters.
• Diagnose and resolve technical issues promptly, applying systematic troubleshooting to identify root causes.
• Manage multiple support requests simultaneously in a high-volume environment, balancing competing priorities.
• Travel to client locations on a daily basis to deliver on-site technical support and assist with product launches.
• Maintain professional communication standards through email and direct interaction with external stakeholders and colleagues.
• Supporting clients through problem identification and solution delivery.
• Collaborating across departments to ensure smooth technical operations.
• Managing stakeholder expectations and maintaining strong working relationships.
• Documenting and reporting on technical issues and resolutions.
• Handling day-to-day support responsibilities with a focus on client satisfaction.

Skills

Technical support

Troubleshooting

Client communication

Team collaboration

Interpersonal skills

Decision making

Travel readiness

Education

Bachelor's degree

Job description

Batch: 2021/2022/2023/2024.

About the role:

• Provide technical assistance to clients while coordinating with internal teams on support matters
• Diagnose and resolve technical issues promptly, applying systematic troubleshooting to identify root causes
• Manage multiple support requests simultaneously in a high-volume environment, balancing competing priorities
• Travel to client locations on a daily basis to deliver on-site technical support and assist with product launches
• Maintain professional communication standards through email and direct interaction with external stakeholders and colleagues

What you'll work on:

• Supporting clients through problem identification and solution delivery
• Collaborating across departments to ensure smooth technical operations
• Managing stakeholder expectations and maintaining strong working relationships
• Documenting and reporting on technical issues and resolutions
• Handling day-to-day support responsibilities with a focus on client satisfaction

What we're looking for:

• Minimum 2+ years of professional experience in a technical support or similar function
• Bachelor's degree in any discipline
• Proficiency in written and spoken English for clear reporting and client interaction
• Strong troubleshooting mindset with the ability to break down complex problems
• Comfort with computer systems and technology fundamentals
• Excellent interpersonal skills and the ability to build rapport with diverse stakeholders
• Sound judgment in decision-making and willingness to follow established processes
• Capacity to lead initiatives and collaborate effectively across teams
• Willingness to travel daily to visit client sites as needed