Technical Support Engineer

Innocode Ventures; Bengaluru; On-site; INR 420,000 - 660,000; Full time

Job summary

Innocode Ventures in Bengaluru seeks a technically skilled Support Specialist to resolve complex software issues and maintain customer satisfaction. You will own key deliverables for the support team, collaborate with product and engineering, and contribute to documentation and best practices.

You will engage with customers, reproduce issues, and communicate clearly across teams to ship high-quality outcomes in a fast-paced SaaS environment.

Qualifications

• Experience in technical support for software products.
• Strong troubleshooting and reproduction skills.
• Clear written and verbal communication.
• Familiarity with ticketing systems.

Responsibilities

• Own key deliverables for the support team in Bengaluru.
• Collaborate with cross-functional stakeholders to ship high-quality outcomes.
• Contribute to process improvements, documentation, and team best practices.
• Support hiring, mentoring, or customer-facing activities as needed for the role.

Skills

Technical Support

Troubleshooting

SaaS

Tickets

Customer Communication

Job description

Job Summary

About the Role

Resolve technical customer issues and escal

Responsibilities

• Own key deliverables for the support team in Bangalore.
• Collaborate with cross-functional stakeholders to ship high-quality outcomes.
• Contribute to process improvements, documentation, and team best practices.
• Support hiring, mentoring, or customer-facing activities as needed for the role.

Requirements

• Experience in technical support for software products
• Strong troubleshooting and reproduction skills
• Clear written and verbal communication
• Familiarity with ticketing systems

Skills

• Technical Support
• Troubleshooting
• SaaS
• Tickets
• Customer Communication