Technical Support Engineer

Movate™; Chennai District; On-site; INR 300,000 - 500,000; Full time

Job summary

A leading tech firm is seeking a Technical Support Engineer in Chennai. The role requires handling customer queries effectively, documenting calls, and adhering to standard operating procedures. Ideal candidates should possess a graduation degree and be flexible to work in US shifts. This opportunity includes over 30 openings, aiming to enhance customer satisfaction through efficient communication. Join a dynamic team and contribute to customer support excellence.

Qualifications

• Graduation is mandatory.
• Flexible to work in US Shifts (Rotational Night Shifts).

Responsibilities

• Handle customer queries through Voice and Non-Voice transactions.
• Document calls as required.
• Adhere to standard operating procedures and meet service levels.

Skills

Customer service skills

Flexibility to work in US Shifts

Education

Any Graduation Degree

Job description

Job title: Technical Support Engineer
Work Location: Chennai
Experience: 1- 5 years
Education Qualification: Any Graduation Degree
No of openings: 30+ Openings

Roles and Responsibilities

• Responsible for handling customer queries/issues through Voice and or Non-Voice (International) transactions to the best of customer satisfaction.
• Necessary documentation of calls.
• Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meeting goals set by the project.

Required Skills & Desired Skills

• Graduation is mandatory.
• Flexible to work in US Shifts (Rotational Night Shifts).

Document to carry

• Updated CV