Technical Support Engineers

ManageEngine; India; On-site; INR 300,000 - 420,000; Full time

Job summary

ManageEngine is seeking a voice-based support executive in India to assist international and domestic customers over the phone. You will build rapport with clear communication and aim for first-time-resolution while ensuring customer satisfaction.

You will collaborate with the technical content and engineering teams to provide faster resolutions, and you may work night shifts at designated locations including Chennai, Salem, Coimbatore, Tirunelveli and Madurai.

Responsibilities

• Provide voice-based support to customers over the phone (Inbound and Outbound).
• Build rapport with customers with clear and confident communication.
• Focus on customer satisfaction and first-time-resolution.
• Engage with the technical team to provide faster resolutions to technical issues.
• Work closely with the technical content team to identify gaps in the help module.

Job description

• Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
• Build a rapport with customers with clear and confident communication.
• Focus on customer satisfaction and first-time-resolution.
• Engage with the technical team to provide faster resolutions to technical issues.
• Work closely with the technical content team to identify gaps in the help module.
• Should be willing to work night shifts.

Please note that we have requirements for this role in Chennai, Salem, Coimbatore, Tirunelveli, and Madurai.