Technical Support Engineers

Haridwar Portal; Delhi; On-site; INR 300,000 - 450,000; Full time

Job summary

A customer support organization in India is looking for individuals to provide voice-based support to international and domestic customers. Key responsibilities include effective communication to ensure customer satisfaction and working with technical teams for swift issue resolution. Candidates should possess excellent communication skills, be willing to work night shifts, and ideally have prior customer support experience. This position offers the chance to engage in a dynamic role where your skills can directly impact customer interactions.

Qualifications

• Excellent communication skills.
• Ability to work night shifts.
• Prior experience in customer support is a plus.

Responsibilities

• Provide voice-based support to customers over the phone.
• Build rapport with customers through clear communication.
• Focus on customer satisfaction and first-time resolution.
• Engage with the technical team for faster issue resolutions.
• Collaborate with the technical content team to identify gaps.

Skills

Clear Communication

Customer Support

Technical Support

Troubleshooting

Analytical Skills

Remote Desktop

International Tech Support

Technical Support

Job description

* Job Details* Key Skills* Recruiter Details* Company Details##### Job DescriptionRole Overview:You will be responsible for providing voice-based support to international/domestic customers over the phone (Inbound and Outbound). Your main focus will be on building a rapport with customers through clear and confident communication, aiming for customer satisfaction and first-time resolution. Additionally, you will engage with the technical team to ensure faster resolutions to technical issues and work closely with the technical content team to identify gaps in the help module. You should be willing to work night shifts as required.Key Responsibilities:- Provide voice-based support to customers over the phone- Build rapport with customers through clear and confident communication- Focus on customer satisfaction and aim for first-time resolution- Engage with the technical team for faster resolutions to technical issues- Collaborate with the technical content team to identify gaps in the help moduleQualifications Required:- Excellent communication skills- Ability to work night shifts- Prior experience in customer support is a plusAdditional Details:Please note that there are requirements for this role in Chennai, Salem, Coimbatore, Tirunelveli, and Madurai. Role Overview:You will be responsible for providing voice-based support to international/domestic customers over the phone (Inbound and Outbound). Your main focus will be on building a rapport with customers through clear and confident communication, aiming for customer satisfaction and first-time resolution. Additionally, you will engage with the technical team to ensure faster resolutions to technical issues and work closely with the technical content team to identify gaps in the help module. You should be willing to work night shifts as required.Key Responsibilities:- Provide voice-based support to customers over the phone- Build rapport with customers through clear and confident communication- Focus on customer satisfaction and aim for first-time resolution- Engage with the technical team for faster resolutions to technical issues- Collaborate with the technical content team to identify gaps in the help moduleQualifications Required:- Excellent communication skills- Ability to work night shifts- Prior experience in customer support is a plusAdditional Details:Please note that there are requirements for this role in Chennai, Salem, Coimbatore, Tirunelveli, and Madurai.Sign-in & see how your skills match this jobSKILLS* Clear Communication* Technical Issue Resolution- Technical Support Engineers* Technical Support* Troubleshooting* Customer Support* Customer Satisfaction* Analytical Skills* Communication Skills* Surveillance* intrusion solutions* Contact Center* Communication Skills* Technical Support* Customer Support* International Tech Support* technical* tech support* technical support* helpdesk* technology* remote desktop* troubleshooting* technical support* ANSYS* ABAQUS* LSDYNA* computeraided engineering CAE* problemsolving* Technical Support* Troubleshooting* Customer Support* Customer Satisfaction* Analytical Skills* Communication Skills* Surveillance* intrusion solutions* Contact Center* Communication Skills* Technical Support* Customer Support* International Tech Support* technical* tech support* technical support* helpdesk* technology* remote desktop* troubleshooting* technical support* ANSYS* ABAQUS* LSDYNA* computeraided engineering CAE* problemsolving