Customer Service Executive

Access Healthcare; Chennai District; On-site; INR 450,000 - 550,000; Full time

Benefits offered by this job

Two way cab

Medical Insurance

Fixed weekend off

Job summary

Access Healthcare in Chennai (Ambattur) is hiring a Customer Support Representative for its International Voice Process team. Join a night-shift role in the US time zone, with cab facility and office-based work.

You will handle inbound/outbound calls, resolve queries, and document interactions in the CRM, aiming for high customer satisfaction. Prior contact center experience and strong English communication are preferred; candidates must join within a week.

Qualifications

• Minimum 1 year of experience in International Voice Process.
• Excellent verbal and written communication in English.

Responsibilities

• Handle inbound and outbound customer calls efficiently and professionally.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer complaints and issues promptly, escalating when necessary.
• Document all customer interactions accurately in the CRM system.
• Meet or exceed individual and team performance targets such as call quality and customer satisfaction.
• Adhere to company guidelines and processes to ensure compliance and quality standards.

Skills

Customer service

English communication

Call center experience

Job description

Job description

Job Overview:

We are seeking a dynamic and customer-focused individual to join our International Voice Process team as a Customer Support Representative. In this role, you will be the voice of our company, providing exceptional support to our global customers through phone communication. Your primary responsibility will be to resolve customer inquiries, troubleshoot issues, and ensure a positive customer experience.

Key Responsibilities

• Handle inbound and outbound customer calls efficiently and professionally.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer complaints and issues promptly, escalating when necessary.
• Maintain a high level of customer satisfaction through excellent communication and problem-solving skills.
• Document all customer interactions accurately in the CRM system.
• Meet or exceed individual and team performance targets such as call quality, average handling time, and customer satisfaction.
• Adhere to company guidelines and processes to ensure compliance and quality standards.
• Continuously improve product knowledge and communication skills.
• Work collaboratively with team members and other departments to resolve complex issues.

Preferred candidate profile

Excellent verbal and written communication skills in English (additional languages are a plus).

Age criteria : Below 40 years

Role - Customer support

Prior experience in a customer support or call center environment preferred.

Strong problem-solving abilities and a customer-first mindset.

Candidates have to join within a week

Flexible to work in US shifts.( 6:30PM - 3:30AM )

Looking for Candidates who worked in international voice process

Customer Support experience preferred

Must be ready to work in Night shift

Minimum 1 year of experience in International Voice Process is mandatory.

Two way cab is free of cost

Work from office only (No work from home)

Looking for Immediate joiners only

Job location: Chennai (Ambattur)

Candidates from Anywhere in TamilNadu can apply.

5 days work (Weekend fixed off)

CTC - Max 5 LPA

Perks and Benefits

• Two way cab facilities will be provided (Free of cost )
• Fixed week off on Saturday & Sunday
• Medical Insurance

Domestic voice process not recommended