Technical Support Executive (Voice Process )

Anisha Global Services; Pune District; On-site; INR 240,000 - 300,000; Full time

Job summary

Anisha Global Services in Pune is seeking enthusiastic Technical Support Engineers for our International Voice Process. The role emphasizes strong communication, basic technical troubleshooting, and handling international customer queries by voice.

This full-time position requires adaptability to rotational shifts and a customer-first approach. Ideal candidates are freshers with a passion for helping customers and a willingness to learn in a dynamic support environment.

Qualifications

• Strong communication skills for international voice support.
• Basic technical troubleshooting knowledge.
• Experience handling international customer queries via voice calls is preferred.

Responsibilities

• Provide technical support to international customers via voice calls.
• Diagnose and troubleshoot hardware, software, internet, email, and application-related issues.
• Guide customers through step-by-step solutions while maintaining excellent customer service.
• Escalate complex technical issues to the appropriate support teams.
• Document customer interactions and resolutions accurately in the ticketing system.
• Ensure customer satisfaction by resolving issues within the defined SLA.
• Meet quality, productivity, and customer satisfaction targets.

Skills

Communication skills

Troubleshooting

Customer handling

Job description

Job Description Technical Support Engineer (International Voice Process)

Job Title: Technical Support Engineer International Voice Process

Location: Pune

Experience: Fresher 3Year (International Call Center Experience Preferred)

Employment Type: Full-Time

Shift: Rotational Shifts & Rotational Week Offs

Job Summary

We are looking for enthusiastic and customer-focused Technical Support Engineers to join our International Voice Process. The ideal candidate should have excellent communication skills, basic technical troubleshooting knowledge, and experience in handling international customer queries over voice calls.

Key Responsibilities

• Provide technical support to international customers via voice calls.
• Diagnose and troubleshoot hardware, software, internet, email, and application‑related issues.
• Guide customers through step‑by‑step solutions while maintaining excellent customer service.
• Escalate complex technical issues to the appropriate support teams.
• Document customer interactions and resolutions accurately in the ticketing system.
• Ensure customer satisfaction by resolving issues within the defined SLA.
• Meet quality, productivity, and customer satisfaction targets.