Technical Support Engineer/International Voice Process Executive

iOPEX; Chennai District; On-site; INR 300,000 - 420,000; Full time

Job summary

iOPEX in Chennai, India is hiring a Technical Support Engineer/International Voice Process executive to support international customers with high-quality voice support and troubleshooting.

The role requires experience in international voice processes, excellent English communication, and willingness to work US night shifts with rotational week-offs. You will manage customer issues end-to-end, document cases, and escalate to Level-2 as needed.

Qualifications

• Must have excellent English communication skills.
• 1+ year of experience in international voice process.
• Willing to work Night shifts (US) and Rotational week-offs.
• Ability to troubleshoot technical issues and provide customer education.

Responsibilities

• Handle customer issues via phone for a technology product.
• Troubleshoot technical issues pertaining to products in WiFi surveillance cameras.
• Provide active updates to the customer until the issue has been resolved.
• Triage issues to Level-2 and Customer Care team in other global locations.
• Accurately document cases in-line with process requirements.

Skills

Excellent English communication

International voice process experience

Customer support

Troubleshooting

Education

Any Graduate/12th pass

Job description

We are hiring for Technical Support Engineer/International Voice Process executive

Eligibility criteria:-

1)Willing to work Night shifts(US)

2)Rotational week-offs

3)Any Graduate/12th pass

4)Excellent English communication skills

5)1+ year of experience in international voice process

Job Brief

We are looking for candidates experienced in providing voice support for international customers in a technical process.

This individual will provide customers from international regions with the highest level of support including technical troubleshooting, account maintenance, provide .customer education and triage issues to Level and Customer Care team.

The ideal candidate must able to understand basic troubleshooting methodologies for a consumer technology product with focus on customer service. They must have the ability to monitor, follow up and take complete ownership of customer issues.

Roles & Responsibilities

• Handle customer issues via phone for a technology product
• Troubleshoot technical issues pertaining to products in WiFi surveillance cameras
• Provide active updates to the customer until the issue has been resolved
• Triage issues to Level-2 and Customer Care team in other global locations
• Accurately document cases in-line with process requirements