Technical Support Representative - on call Support

Movate; Chennai District; On-site; INR 350,000 - 450,000; Full time

Job summary

Movate is seeking a Technical Support professional for an International Voice Process role based in Ambit IT Park, Chennai. This position primarily operates on night shifts to cater to US clients.

The ideal candidate should have over a year of experience in technical or customer support, with strong problem-solving and communication skills. Responsibilities include responding to inquiries, educating customers, and ensuring high levels of customer satisfaction.

Qualifications

• 1+ year experience in Technical Support or Customer Support Environment.
• Proven success in a phone-based customer service or call center position.
• Strong work ethic and commitment to customer happiness and satisfaction.

Responsibilities

• Respond promptly to technical support inquiries.
• Provide top-tier support with a goal of first call resolution.
• Educate customers on system installation/use and assist in troubleshooting.

Skills

Technical support experience

Customer service skills

Problem-solving skills

Technical assistance for consumer electronics

Effective communication skills

Time management skills

Ability to work independently

Job description

Role: Technical Support(International Voice Process)

Location: Ambit IT Park, Ambattur, Chennai

Shift Details - Night Shift (primarily US shift timings)

Salary Details - 3.5 to 4.5 LPA (based on experience and performance during interview)

Primary Responsibilities Include:

• Respond promptly, courteously, and knowledgeably to technical support inquiries
• Provide top-tier support to all customers with a goal of first call resolution
• Educate customers on system installation/use, and assist in troubleshooting
• Utilize prior customer support experience to enable customer success and happiness
• Use problem-solving skills to solve customer issues and address concerns
• Outbound calls to current customers to address issues, when needed

Skillset

• 1+ year experience in Technical Support or Customer Support Environment
• Proven success in a phone-based customer service or call center position
• Ability to understand and determine root causes to customer issues
• Comfortable with technology and ability to provide technical assistance for consumer electronics
• Strong work ethic and the drive to contribute to company goals
• Clear and effective phone communication skills to ensure all customer issues are resolved
• Ability to work independently and in a team setting
• Ability to prioritize in a fast-paced environment and excellent time management skills
• Positive, can-do attitude and eager for continuous improvement
• Strong commitment to customer happiness and satisfaction