International Voice Process - Chennai

Captalent Hr; Chennai District; On-site; INR 290,000 - 350,000; Full time

Benefits offered by this job

5 days working

2 days off

Job summary

Captalent Hr in Chennai is seeking a Customer Service Associate for international voice support. You will assist customers via phone, chat, and email, resolving device issues and ensuring a positive experience.

Strong communication, problem-solving, and quick adaptability to new tools are essential. Night shifts are required, with a 5-day workweek in a Chennai-based office.

Qualifications

• High school diploma (or equivalent).
• Freshers with excellent communication skills in English or experience in International voice support can apply

Responsibilities

• Answer customer calls and provide support.
• Listen carefully and solve customer problems.
• Handle customer concerns politely and professionally.
• Keep customer records and update information accurately.
• Meet quality, productivity, and attendance targets.
• Report common customer issues and suggest improvements.

Skills

Good communication

Listening skills

Problem-solving

Critical thinking

Learn new tools

Night shifts

Education

High school diploma

Job description

Job Title : Customer Service Associate - International voice support executive

Job Role

As a Customer Service Associate you will help customers solve problems with their devices. You will answer customer questions through phone calls, chat, and email, and make sure they have a great experience.

Responsibilities

• Answer customer calls and provide support.
• Listen carefully and solve customer problems.
• Handle customer concerns politely and professionally.
• Keep customer records and update information accurately.
• Meet quality, productivity, and attendance targets.
• Report common customer issues and suggest improvements.

Package offered : 2.9lpa -3.5lpa (based on the experience)

5 days working,2 days off

Work location : Chennai

Skills Required

• Good communication and listening skills.
• Problem-solving and critical thinking skills.
• Ability to learn new tools and systems quickly.
• Willingness to work flexible night shifts

Qualifications

• High school diploma (or equivalent).
• Freshers with excellent communication skills in english or experience in International voice support can apply