Technical Support Engineer

Vibry Business Solutions; Chennai District, Bengaluru, Hyderabad; On-site; INR 300,000 - 500,000; Full time

Job summary

Vibry Business Solutions in Chennai is seeking candidates for an IT Support role that involves troubleshooting hardware, software, and networking issues, configuring systems, and responding to user support requests.

The ideal candidate should have any degree and be a passout between 2018 and 2025. Responsibilities include creating documentation, training staff, and maintaining records of user support interactions.

Qualifications

• Any degree is acceptable.
• Graduates from 2018 to 2025 preferred.

Responsibilities

• Troubleshoot and resolve hardware, software, and networking issues.
• Install and configure computer systems and applications.
• Respond to technical support queries from users.
• Provide guidance to users on IT-related issues.
• Maintain records of user issues and solutions.
• Run diagnostic programs to identify system malfunctions.
• Assist users with account and login problems.
• Recommend system reconfigurations based on issues.
• Train staff on troubleshooting.
• Help create system documentation.

Education

Any degree

Job description

Role & responsibilities

• Troubleshooting and resolving hardware, software, and networking issues.
• Installing and configuring computer systems and applications.
• Responding to technical support calls and emails from users seeking help.
• Providing detailed instruction and guidance to users on various IT-related issues.
• Maintaining detailed records of user issues and solutions implemented.
• Running diagnostic programs to identify and resolve system malfunctions.
• Managing user accounts and assisting with password or login problems.
• Assessing the need for system reconfigurations (minor or significant) based on request trends and making recommendations.
• Training other staff on troubleshooting and diagnosing problems.
• Participating in the creation of system documentation and other support-related materials.

Preferred candidate profile

any degree

2018 to 2025 passouts