Technical Support Engineer

Viable Search Consultants; Ahmedabad District; On-site; INR 300,000 - 420,000; Full time

Job summary

Viable Search Consultants is seeking a candidate to monitor and maintain computer systems and networks, providing hardware support and software troubleshooting. You will address staff technical requests, troubleshoot issues, and ensure productivity across the organization.

The role involves planning and installing devices, testing components, and handling database design and implementation within a travel-focused environment.

Qualifications

• 1–2 years of travel-industry experience is preferred.
• Degree: BSc in Computing and Security Technology.
• Strong interpersonal and communication skills required.

Responsibilities

• Monitor and maintain computer systems and networks.
• Assist employees with hardware, peripherals, connections, and external software.
• Resolve tickets from staff requests and troubleshoot issues to maintain productivity.
• Plan and install new and existing personal devices and workstations.
• Test components to maintain system functionality.
• Database design and implementation.

Skills

Interpersonal skills

Computer knowledge

Phone & Email support

Software troubleshooting

Customer service

Installing

Education

BSc in Computing and Security Technology

Graduate with relevant travel background experience

Job description

Job Description:-

• To monitor and maintain the computer systems and networks of an organization.
• Assisted employees with general support for hardware, peripherals, network connections, and external software.
• To resolve tickets representing staff - generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
• To perform analytical, technical, and administrative work in the planning and installation of new and existing personal devices and workstations.
• Maintaining system functionality by testing computer components.
• Database Management Systems
• Responding to Technological Failures and Concerns
• Information Security Management
• Database Design and Implementation

Required Skills:-

• Good interpersonal skills.
• Excellent Knowledge of computer.
• Phone & Email in Technical Support
• Software & Technical Troubleshooting & Problem Solving
• Customer service
• Installing

Qualification & Experience:-

• Graduate with relevant experience of 1-2 years in Travel Background preferred.
• Bachelor of Science in Computing and Security Technology.