Technical Support Engineer

JoulestoWatts; Bengaluru; Hybrid; INR 300,000 - 500,000; Full time

Job summary

JoulestoWatts is looking for a skilled technical support professional to join their team in Bangalore, focusing on diagnosing and resolving technical issues. The ideal candidate should have at least 1 year of experience in a similar role and possess strong hardware and software troubleshooting skills.

This position offers a day shift schedule focused on locations in Electronic City and Whitefield. Immediate joiners are preferred, and proficiency in Hindi and English is mandatory.

Qualifications

• Minimum 1 year of experience in a similar technical support role.
• Strong knowledge of hardware and software troubleshooting.
• Immediate joiners preferred.

Responsibilities

• Diagnose and resolve hardware, software, and network issues.
• Provide technical support via calls, emails, or in person.
• Install, configure, and maintain desktops, laptops, and peripherals.
• Troubleshoot OS issues (Windows/Linux) and basic networking problems.
• Manage user accounts and system access.

Skills

Hardware troubleshooting

Software troubleshooting

Network troubleshooting

Communication in Hindi

Communication in English

Job description

Requirements

• Minimum 1 year of experience in a similar technical support role
• Strong knowledge of hardware and software troubleshooting
• Immediate joiners preferred

Roles & Responsibilities

• Diagnose and resolve hardware, software, and network issues
• Provide technical support to end users via calls, emails, or in person
• Install, configure, and maintain desktops, laptops, and peripherals
• Troubleshoot OS issues (Windows/Linux) and basic networking problems
• Manage user accounts, system access, and basic IT operations
• Escalate complex issues to higher-level support teams when required
• Ensure timely resolution and maintain proper documentation of issues

Preferred Candidate Profile

• Languages: Hindi and English mandatory

Location & Schedule

Electronic City and Whitefield (Bangalore), Day shift