Technical Support Engineer

Procain Consulting & Services

Bengaluru

On-site

INR 360,000 - 540,000

Full time

10 days ago

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Job summary

Procain Consulting & Services in Bengaluru is seeking an IT Support Engineer to provide end-user and technical support across laptops, software, and collaboration tools.

The role focuses on managing Microsoft 365, basic networking, and coordinating with internal teams to resolve issues.

Qualifications

Strong knowledge of Microsoft 365 administration.
Hands-on experience with laptop/Desktop support.
Basic understanding of networking concepts.
Good communication & user-handling skills.

Responsibilities

Provide end-user support for laptops (hardware and software issues).
Manage Microsoft 365 environment: user creation, license assignment, and access management (permissions, groups, policies).
Handle basic networking issues (LAN, Wi‑Fi, VPN troubleshooting).
Configure and support tools like Microsoft Outlook, Teams, and SharePoint.
Perform system setup, installation, and troubleshooting.
Coordinate with internal teams for issue resolution.

Skills

Microsoft 365 administration

Laptop/Desktop support

Networking concepts

Communication & user handling

Tools

Microsoft Outlook

Microsoft Teams

Microsoft SharePoint

Job description

Job Description

Role: IT Support Engineer
Location: Bengaluru

Key Responsibilities

Provide end-user support for laptops (hardware & software issues)
Manage Microsoft 365 environment:
- User creation & license assignment
- Access management (permissions, groups, policies)
Handle basic networking issues (LAN, Wi‑Fi, VPN troubleshooting)
Configure and support tools like:
- Microsoft Outlook
- Microsoft Teams
- Microsoft SharePoint
Perform system setup, installation, and troubleshooting
Coordinate with internal teams for issue resolution