IT End User Support Specialist

191 Altera Corporation; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

191 Altera Corporation in Bengaluru is seeking an IT End User Support Engineer to provide advanced technical support and leadership within our IT operations team. This role involves resolving complex technical issues, mentoring team members, and ensuring system stability and performance.

The ideal candidate should have a Bachelor’s degree in IT or related field, with at least 3 years of experience in IT support. The position primarily offers on-site support and may require after-hours availability.

Qualifications

• 3+ years of experience in IT support or help desk roles.
• Strong knowledge of Windows and/or macOS environments.
• Proven ability to troubleshoot complex technical issues.

Responsibilities

• Provide Tier 2/3 support for hardware, software, and network issues.
• Troubleshoot and fix escalated issues quickly.
• Document solutions and processes for knowledge base.

Skills

Windows and/or macOS environments

IT support or help desk roles

Troubleshooting complex technical issues

Excellent communication and customer service skills

Education

Bachelor’s Degree in Information Technology, Computer Science, or related field

Tools

Active Directory

Office 365

Service-Now

VPN

Job description

IT End User Support Engineer

We are seeking an experienced IT End User Support to provide advanced technical support and leadership within our IT operations team. This role is responsible for resolving complex technical issues, mentoring and developing team members, and ensuring the stability, security, and performance of end‑user systems and infrastructure.

Key Responsibilities

• Provide Tier 2/3 support for hardware, software, and network issues
• Troubleshoot and fix escalated issues quickly to keep things running smoothly
• Set up and maintain laptops, mobile devices, and peripherals
• Support systems like Active Directory, email, and VPN access
• Handle printer troubleshooting and fixes
• Help users with conference room AV setups (Crestron, Logitech, etc.)
• Jump in on IT projects like upgrades, migrations, and deployments
• Troubleshoot login issues, Wi‑Fi problems, and application errors
• Document solutions and processes for the knowledge base/SOP
• Work with other teams to improve overall IT support and user experience

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 3+ years of experience in IT support or help desk roles
• Strong knowledge of Windows and/or macOS environments
• Experience with Active Directory, Office 365, and endpoint management tools
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• Proven ability to troubleshoot complex technical issues
• Excellent communication and customer service skills

Preferred Qualifications

• Industry certifications (e.g., CompTIA A+ or Microsoft certifications)
• Experience with ticketing systems (Service‑Now)
• Familiarity with cloud platforms such as Azure, Microsoft Intune
• Experience supporting remote or hybrid work environments

Key Competencies

• Problem‑solving and analytical thinking
• Strong attention to detail
• Ability to prioritize and manage multiple tasks
• Customer‑focused mindset

Work Environment: On‑site. May require occasional after‑hours support or on‑call rotation.

Job Type: Regular. Shift: Shift 1 (India). Primary Location: Bengaluru, Karnataka, India.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, or any other characteristic protected by local law or regulation.