Technical Support

Mployee.me; Mumbai; Presencial; INR 200 000 - 350 000; Tempo integral

Resumo da oferta

Mployee.me in Mumbai is seeking a capable Technical Support Analyst to handle staff tickets, analyze travel policies, and resolve issues to keep productivity high.

You will document policies, manage corporate databases, and troubleshoot both technical and process problems using SQL and PHP.

Qualificações

• Good interpersonal skills.
• Excellent knowledge of computers.
• Phone & Email in Technical Support.
• Software & Technical Troubleshooting & Problem Solving.
• SQL Database Queries.
• PHP Language.

Responsabilidades

• Look into issues and resolve queries.
• Analyse corporate travel policies.
• Resolve tickets representing staff-generated technical requests or problems and troubleshoot to maintain productivity.
• Documentation of policies & Corporate Configuration.
• Handle Corporate Employee Database Management Systems.
• Respond to technological failures and concerns.
• Manage day-to-day issues raised in respective modules.

Conhecimentos

Interpersonal skills

Computer literacy

Phone & Email support

Troubleshooting

SQL queries

PHP language

Formação académica

BSc in Computing and Security Technology

Descrição da oferta de emprego

Job Description:-

• To look into issues and resolving quires.
• Analysing corporate travel policies.
• To resolve tickets representing staff - generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
• Documentation of policies & Corporates Configuration.
• Handling Corporate Employee Database Management Systems
• Responding to Technological Failures and Concerns
• Managing day to day issues raised in respective modules.

Required Skills:-

• Good interpersonal skills.
• Excellent Knowledge of computer.
• Phone & Email in Technical Support
• Software & Technical Troubleshooting & Problem Solving
• SQL Database Quires
• PHP Language

Qualification & Experience:-

• Graduate, Fresher or relevant experience of 1-2 years in Travel Background preferred.
• Bachelor of Science in Computing and Security Technology