Technical Support

The Glove Company; Mumbai; Vor Ort; INR 180.000 - 320.000; Vollzeit

Zusammenfassung

The Glove Company in Mumbai is seeking a capable Technical Support Associate to handle staff tickets and resolve queries, while ensuring smooth daily operations across corporate systems.

You will analyze travel policies, document configurations, and maintain staff databases, responding to technical failures with clear communication and timely problem solving.

Qualifikationen

• Fresher or 1–2 years experience in related field
• Bachelor of Science in Computing and Security Technology
• Good interpersonal and communication skills
• Strong computer literacy and ability to troubleshoot technical issues

Aufgaben

• Look into issues and resolve queries.
• Analyse corporate travel policies.
• Resolve staff tickets and troubleshoot technical and process issues to maintain productivity.
• Document policies and corporate configurations.
• Manage corporate employee databases.
• Respond to technological failures and concerns.
• Handle day-to-day issues raised in respective modules.

Kenntnisse

Interpersonal skills

Computer literacy

Phone & Email support

Troubleshooting

SQL queries

PHP

Ausbildung

Bachelor of Science in Computing & Security Technology

Graduate

Jobbeschreibung

Job Description:-

• To look into issues and resolving quires.
• Analysing corporate travel policies.
• To resolve tickets representing staff - generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
• Documentation of policies & Corporates Configuration.
• Handling Corporate Employee Database Management Systems
• Responding to Technological Failures and Concerns
• Managing day to day issues raised in respective modules.

Required Skills:-

• Good interpersonal skills.
• Excellent Knowledge of computer.
• Phone & Email in Technical Support
• Software & Technical Troubleshooting & Problem Solving
• SQL Database Quires
• PHP Language

Qualification & Experience:-

• Graduate, Fresher or relevant experience of 1-2 years in Travel Background preferred.
• Bachelor of Science in Computing and Security Technology